Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nationwide provides outstanding and efficient customer service
Great customer service. My claim was handled efficiently without incident. I am very impressed with this company I strongly recommend them.
Insurer: Nationwide
By: Alicia
Great Pet Insurance — Embrace
This is the best pet insurance I have ever had! Also, their customer service staff are great and ever so responsive!
Insurer: Embrace
By: Andrea
Quickly taken care of!
Thank you so much for your quick response to my claim. This is the first time I’ve used the insurance and couldn’t be happier with the promptness of the claim process! The direct deposit process was quick and painless as well! Thank you again! Sophie’s mom.
Insurer: Nationwide
By: Debi
Many Mooons is doing great. He rocks and is enjoying life with his brother Haven.
GREAT SERVICE SO FAR FOR HANDLING OUR CLAIMS IN A TIMELY MANNER. MANY THANKS FROM MANY MOONS.
Insurer: Nationwide
By: christian
So glad we chose Nationwide
So relieved I went with Nationwide for my golden retriever pup!! We have had to file claims for help with a few medical bills. Even though it turned out to be something easy to fix, watching him not eating, not gaining enough weight and vomiting in the mornings was heartbreaking. We found a vet we love and now all he needs is an acid reducer pill. He is eating, not throwing up bile or food anymore and happy/playful. Nationwide gave me such great assistance from being able to switch vets, being able to pay for different tests needed, paying my claims quickly...and most of the bills were paid!! They are VERY fair. I’m also happy I got both the wellness and illness/injury plans. Well worth the premiums!!!!!!! They really do care about your pets.
Insurer: Nationwide
By: Jake
Fantastic insurance!
Yes, it is frustrating to have to pay up front, especially on some costly bills we have had, however, this gives me peace of mind we can go anywhere and still have most of her emergency/unexpected visits covered in addition to full coverage on routine care. We plan to enroll our dogs when we get them too! Customer service and reimbursement are both timely!
Insurer: Nationwide
By: Paula
Nationwide made dealing with our emergency vet claim very fast and easy!
Nationwide did a great job, made it very easy and fast to file the claim and get reimbursement.
Insurer: Nationwide
By: John
Awesome service!!!
I have never had pet insurance before. I just got two new puppies. I couldn’t be more happy with the service I’ve gotten. I would highly recommend!!
Insurer: Nationwide
By: Amy
Very Satisfied
We are very satisfied with the service
Insurer: Nationwide
By: Adrienne
Best Medical Insurance in Our Household
Nationwide far surpasses our human medical insurance for both services and claim processing. Service goes beyond their excellent and well-informed telephone representatives. The vethelpline is not only informational but their follow-up email summation of a conversation is perfect for sharing with a local vet if needed. When submitting a claim online or by fax and using their automated deposit process claim payments are usually deposited into my bank account within a week. (The most current claim was a record 3-1/2 DAYS!)
Insurer: Nationwide
By: Deborah