Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Terrific company, quick to respond and easy to navigate
I have used Nationwide Pet Insurance for many years and am so glad my work place offered it. I have a rescue dog who has been a handful the past 4 years I've had him. Each time I used the vet I sent via fax my bill and filled out the nationwide paper and within 24 hours got a email response that they received it and they were processing it. Within a week I got a response and a check in the mail. Wonderful company, can not thank them enough for their speedy response.
Insurer: Nationwide
By: Stephanie
Invaluable
We were with VPI Pet Insurance for years before it joined with Nationwide. We have had nothing but positive results with claims filed for each of our dogs. Most notably, when our Bernese Mountain Dog, Stella, needed special care, Nationwide was right there supporting us and helping us with the tough decisions that had to be made. Sawyer has also had some big issues and each time, Nationwide has been there for us. Nationwide has provided us the avenue to explore all medical options for our irreplaceable pets.
Insurer: Nationwide
By: Charlene
The claim process is easy and quick.
Skyler is doing well. Thank you for processing the claim so quickly. Knowing we have the insurance encourages to seek vet care more routinely than we may have otherwise. This, of course, leads to a healthier and happier dog.
Insurer: Nationwide
By: Patricia
VERY HELPFUL
I have been so happy and grateful pet insurance is available to help with vet costs! It's been extremely helpful. Nationwide is also very prompt in returns. I have been very happy!! Thank you
Insurer: Nationwide
By: Robin
Love the fst service of the app!!!
Thank you for helping me with my dogs health care needs!
Insurer: Nationwide
By: Krista
Great job!
My claim was processed in a timely manner, thank you. Your reps who called to check on my dog were kind, considerate , and very helpful.
Insurer: ASPCA
By: Kay
Awesome pet insurance!
Super easy to navigate and super fast reimbursement. My pup was diagnosed with IBD and has had some expensive testing, imaging, and medication. Healthy Paws has paid all of my claims with no hassles. They even provide a personal touch and check in our your pet afterwards. I highly recommend!
Insurer: Healthy Paws
By: Avra
Best decision ever!
I’m so thankful I made the decision to insure my pet through Pets Best. My 8 month old Shih Tzu puppy got an abrasion on his eye in early February. This abrasion quickly led to a corneal ulcer, which developed into a melting ulcer and led to a complete enoculation of the eye. Over the course of 5 days I had almost $2000 in vet visits, medicine and surgery costs. I quickly and easily uploaded a picture of each of my receipts on Pets Best website and within just a few short weeks I received reimbursement at 90% less my copay & deductible. I was able to make a tough decision easier knowing that Pets Best was there to help with the costs. Thank you for offering this service and I will be sure to tell all my pet owner friends about you! Jen & Murphy
Insurer: Pets Best
By: Jen
Getting this policy was one of the best pet decisions I have ever made!
Once again, Trupanion has proven that businesses, even insurance companies, can operate with empathy and respect for their customers while still maintaining the highest standards of care. This is our second TPLO surgery and Trupanion was there for us every step of the way. Bills were immediately addressed leaving us to concentrate on our dog's recovery. This is a special company for pet owners and I can only wish them continued and more success in the future.
Insurer: Trupanion
By: Robert