Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The best pet insurance!
We've had healthy paws insurance for Winston for 4 years, since he was a puppy. Well it really came in handy a couple of weeks ago. At almost midnight on a Saturday night, we realized that Winston was in distress. We arrived at the emergency vet at 1am. The vet started immediate treatment. Winston stayed the night and part of the next day. When I picked him up the bill was shocking. The receptionist offered to handle sending all the necessary medical documents to Healthy Paws for me, I didn't have to do a thing . Within just a couple of days I received payment from Healthy Paws! I couldn't't believe how fast and easy the process was to get reimbursed. Additionally, we received a courtesy email inquiring about Winston's recovery. These are people who care about pets. I will never be without pet insurance ever again. It takes the worry about expensive vet bills out of the equation.
Insurer: Healthy Paws
By: Kathy
So happy to have healthypaws!
Love healthypaws! So easy to navigate and friendly staff! Every pet owner should have insurance, it's a lifesaver - literally!
Insurer: Healthy Paws
By: Delanie
Very easy to file a claim
Very responsive customer service. Filing claims are easy & the response is prompt.
Insurer: Embrace
By: Marcia
Exellent customer service
We've had Healthy Paws insurance for a couple years, but gladly haven't had to use it until now. We were so lucky to have Healthy Paws help us through an unexpected emergency surgery for our cat. They've been courteous, responsive, and even sent a sweet card in the mail. This company goes above and beyond for you and your pets.
Insurer: Healthy Paws
By: Ashley
Perfect!!!
Embrace has always proved to be a perfect pet insurance company! Fast, reviews and payment!
Insurer: Embrace
By: Annette
Attentive and excellent service on processing claims
I appreciate great services, whether by phone or receiving replies on claim submissions. Overall the care and thoughtful emails reaching out asking how my pup is doing. She has a wonderful doctor at So. Cape Veterinary Clinic and is in excellent health.
Insurer: Nationwide
By: Jo-Anne
So worth it!
We have had both of our German Shepherds insured with Healthy Paws as long as they’ve been in our family (7 years and 2 years respectively). In those years we’ve had to file claims dozens of times. Each time, Healthy Paws is transparent and efficient with their claims review and so fast with our reimbursements. We recommend them to everyone we know!
Insurer: Healthy Paws
By: Jessica
Very pleased with your coverage and caring for Oliver
I have used you for a number of years and plan to stay with you, thanks for your help.
Insurer: Nationwide
By: john
Very quick reimbursement time!
Embrace was very quick with the whole process when my kitten (8 mo) had permethrin toxicity, and during the whole corona virus pandemic as well. The only step in the process that had a snag was they didnt get the invoice I originally sent, or it wasnt readable or something. Submitted through the app as they said it was the fastest way. It was very fast, within a week. Only thing they didnt cover was the liver pills cause that was a wellness reward, but all medication and procedures during the ER stay was covered. I did have a very high policy, 30K a year, 200 deductible and 90% reimbursement, but it was well worth it!!
Insurer: Embrace
By: Ari