Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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We Have Received Quality Service from Healthy Paws Insurance
We highly recommend Healthy Paws Insurance. Filing a claim is very easy and Healthy Paws is extremely prompt in acknowledging and then processing and paying the claim. They have helped make a difficult time in our home more bearable.
Insurer: Healthy Paws
By: Suzan
love our insurance
I love the pet insurance we have for our maltipo. I have so much piece of mind that when she isn't feeling good I can take her to see her vet without worrying that I can't afford to do so. Nationwide pays out very quickly and have paid for almost everything we have submitted. I wish my human insurance was this good!
Insurer: Nationwide
By: Julia
Pleasantt staff expedited claim quickly followed up
I would recommend Nationwide Pet Insurance because of my experience with them. It was the first time I had used them and they were helpful and responsive.
Insurer: Nationwide
By: claudia
Great Company to have for fur babies
Customer service is prompt and claims are done expeditiously.
Insurer: Embrace
By: Chris
Trupanion Is Absolutely the Best
Trupanion has been everything I could wish for in an insurance company. Having Trupanion's help has made it possible for me to get the best of care for my sweet cairn terrier, Phoebe. Thanks to her amazing vets and excellent support from Trupanion, she has survived her cancer for 2 and 1/2 years, has great quality of life, and brings me great joy. Submitting claims is easy, and in my case, done by both my primary care and oncology vets. Customer service is easily accessible, helpful and friendly when I have had any questions. The resolution of claims is prompt. I have opted for direct deposit into my checking account, so the convenience is unparalleled. If you are considering insurance for your pet, I highly recommend Trupanion.
Insurer: Trupanion
By: Louisa
Nationwide insurance was very fair in receiving , processing and reimbursing our claim
Nationwide insurance in great in processing and reimbursing our claim. They did request medical records to determine preexisting conditions. As a healthcare professional, this often normal procedure in processing claims for patients( non human and human) . They were very fair in their assessment. I am glad we got Nationwide Whole Pet Insurance for our pet. Nationwide Pet Insurance is No Kai Oi!
Insurer: Nationwide
By: Melanie
Amazing service that allows me to provide my cat life-saving care
I have Healthy Paws insurance for all 3 of my animals. Only last year did I have to actually file a claim, and since then I am not sure what I would have done without them. My cat went into heart failure and was diagnosed with a progressive heart disease requiring daily medications, blood work every 3 months, and repeat echocardiograms. None of that is cheap but it is necessary to give my cat the best chance at a comfortable life for as long as possible. I submitted my first claim after owning her for 4 years so there was a lot of medical records to go through. It took roughly a week to review and have my first claim approved, but the company kept in touch and kept me updated on the progress. After that, it was so easy to take a picture of my invoices and submit a claim on my phone via the app. Reimbursement would arrive within days directly in my bank account. I absolutely recommend Healthy Paws to anyone interested in pet insurance (and I highly recommend pet insurance in general!). They have been so incredibly helpful and quick to respond, and they have made the whole process super efficient. I am so grateful that I don't have to worry about whether I can afford lifesaving care for my pet thanks to them.
Insurer: Healthy Paws
By: Muriel
So worth it!
Vet Insurance through Nationwide is offered through my employer, and I did not hesitate to sign up after I got Harley almost 8 years ago after I spent thousands of dollars on costs for my previous pets, all of which died (of old age) within a short time of one another. While Harley is generally a pretty healthy cat, he has had a few episodes that required a trip to the ER and some follow up, and everything has been covered. It's so nice to not have to worry about the costs when your fur baby is sick. Easy and quick claim process too. I reccommend it to all friends who get a new pet.
Insurer: Nationwide
By: Laura
Started out rocky. Seems solid now!
The first claim that we were supposed to see any sort of reimbursement took about 2 months with many calls out to them. But these last few claims have been done pretty quick. Overall My pets and I are thankful for the help of nation wide.
Insurer: Nationwide
By: Niko