Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I love this company!
We chose Healthy Paws for our two cats about 7 years ago and have been very happy with the coverage AND the customer service. The policy is affordable, filing a claim online is incredibly easy, and the reimbursements are generous. But the company's responsiveness is absolutely exceptional. They are always available to answer questions and explain things, and claims are handled promptly. They are sincerely interested in the health of your pet. (Our cats get birthday greetings from them, and yesterday I received an email asking how my elder cat was doing after cancer surgery.) I love this company. I have recommended them to every pet owner I know. They not only love pets, they show that they love YOUR pet. You won't find a better insurance company.
Insurer: Healthy Paws
By: Andrea
Amazing service 🐶🐶🥰🥰
Amazing service!!
Insurer: Nationwide
By: Anupama
Excellent Customer Service
Everyone I have ever spoken too, has always been very helpful and given great customer service. Ease of filing a claim, is so easy. Plus the turn around time for claims getting paid out, has greatly improved. It used to take a long time to see an update, and to receive a check, but now it takes a short time. Thank you. 😊
Insurer: Nationwide
By: Kathy
Great Pet Insurance
Nationwide was extremely helpful on the phone, and the speed with which they process claims is astounding. I submitted two claims and within 48 hours my checks were cut and in the mail. My only complaint is that I received a “how is your cat feeling after his recent vet visit” email... and the recent vet visit was for his remains to be cremated as he had passed at home. The email was probably in response to the first couple of claims, but the timing was about 24 hours after I submitted my claim for his cremation so it hit me at a bad time.
Insurer: Nationwide
By: Suzanne
I'm pleasantly surprised at how well Trupanion has treated us as a relatively new customer with an unexpected illness.
I was quite skeptical about pet insurance when my wife strongly suggested that we cover Cavanaugh, our Sheltie-Shepard mix rescue pup. I had a negative bias that I assume emanated from a combination of personal experience and the experiences of friends and family with third-party insurance and “warranty” plans of all ilk. The process of covering Cavi was quite easy – the Trupanion website is first-rate – and the clarity of what I was purchasing and how underwriting and coverage worked gave me some comfort. I also has a sense that I was doing business with a well-run and seemingly well-capitalized company. So, we enrolled Cavi and our coverage became effective 1-30-2020. Along about the third week of March Cavi started throwing up. He had not exhibited such a symptom before. We took him to the veterinarian and started feeding him rice and other digestively gentle foods. The vomiting seems to abate for a time but has continued to return. We are still working with our veterinarian to ascertain the root cause, and we’ve gone from x-rays to lab work (we await yesterday’s results) and from the very first visit Trupanion has stepped up and covered us. We quickly surpassed our $250 deductible, and Trupanion has yet to fail to cover Cavi as we work through this problem. That this happened so early in our relationship with Trupanion, and that they are there taking care of us and giving us the peace of mind that we will not have to make a healthcare decision about Cavi based purely upon financial implications, has brought me around 180 degrees on the efficacy of pet insurance. Our veterinarian recommended Trupanion to us and I’m very glad she did. I did a bit of due diligence with other providers, but ultimately decided to go with her recommendation. I highly recommend Trupanion based upon the way they have treated us as a new customer.
Insurer: Trupanion
By: James
Seems like a scam to me.
we called to get insurance for our 2 retrievers- with breeding coverage for the female. Ofcourse no discounts applies if we want this. They said we needed to get breeding riders for both otherwise the male dog will not be covered for testicular or prostate cancer. Shouldn't that mean then that all dogs would need to get breeding rider whether they are for breeding or not? But they claim that the rider is not needed for all pets, even though Retrievers run a high risk of testicular cancer- neutered or not. They said that if I don't get the breeding rider for the male dog as well, they will not cover testicular or prostate cancer. Ridiculous. Sadly they are one of a very few companies that offer breeding coverage at all. Then when we asked them to roll over our current insurance policy to the better one or cancel the current one right away to start the better policy.. they wont until 10 days from now and then they will start the waiting period only after that. Just very poor customer service! I don't blame the agent/rep. He seemed to be doing what he was asked to do! The whole company and their policies seems flawed! I wonder if they will even honour any claim in the end. They seemed so focussed on the exclusions! Ive asked to speak with a manager or underwriter... will see what happens. Just doesn't make any logical sense.
Insurer: Pets Plus Us
By: Helena
Great service
Nationwide has been providing us great service and quick review and response times. Explanation of benefits are always easy to understand and when I’ve called with a question they were kind, easy to understand in their response and made sense. Claims are easy to processed, reviewed quickly and paid timely when applicable.
Insurer: Nationwide
By: Amanda
Excellent response to my question.
Excellent response to my question.
Insurer: Trupanion
By: Gayle