Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Excellent response to my question.
Excellent response to my question.
Insurer: Trupanion
By: Gayle
Natalie was a breath of fresh air!
Natalie was a breath of fresh air! She was such a happy bright light in my day. Her customer service was amazing. Thank you Natalie
Insurer: Trupanion
By: Jodi
1st time filing a claim for my Maltese.
Simple to file online forms. Response was timely, thorough and clearly communicated.
Insurer: Trupanion
By: Duane
So far process has been exactly as you said it would be.
So far process has been exactly as you said it would be.
Insurer: Trupanion
By: Susan
They're been very reliable in terms of helping out to pay for vet bills.
They're been very reliable in terms of helping out to pay for vet bills. People working there are also helpful and courteous.
Insurer: Trupanion
By: Patricia
Trupanion is the best!
Trupanion is the best!
Insurer: Trupanion
By: Stacey
Very nice and answered all questions
Very nice and answered all questions
Insurer: Trupanion
By: Rosemary
NO STRESS
our buddy needed surgery for a growth on his gums...the vet office did all the work getting pre approval. itemized list came to me so fast...was pleased to know what to expect. thank you for the professional manner.
Insurer: Trupanion Canada
By: Darlene
Trupanion associates are very friendly and helpful.
Trupanion associates are very friendly and helpful.
Insurer: Trupanion Canada
By: Audrey
Trupanion is wonderful
Trupanion is excellent. They have been wonderful during our difficult time with our aging pet.
Insurer: Trupanion Canada
By: Andrea