Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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EXCELLENT
This is our second dog we have insured with Nationwide. I wish this was my human insurance. Our dog three years ago was born with 2 kidney that were not fully formed. We learned her fate when she was spayed as her health was failing. We found out we would lose her by the time she was 2.5 yrs. We did lose her but Nationwide never dropped us, they paid over $12,000 in vet bills, prescription dog food and even the holistic visits I took her to. Often an email came with a message to ask how Curry was doing. All our claims were paid 90%. Each time I spoke to a rep they were knowledgeable, friendly and accommodating. I have nothing but praise for this company.
Insurer: Nationwide
By: LINDA
Easy to complete a claim
very knowledgeable staff and friendly
Insurer: Nationwide
By: Suzanne
Great Experience
Used the online claim process. It was easy and my claim was processed quickly and I received my reimbursement very quickly! Thanks!
Insurer: Nationwide
By: MARY
Chose a new company
Super disappointed with their coverage. I selected the ultimate plan and didn't find out until I filed a claim that it doesn't cover vet visits. I pay $17/month and only got $32.50 toward my deductible on a $150 vet bill. I also can't add appointment coverage until I renew my plan next year. They also don't cover parasites although my cat already had them when I adopted him. Their customer service team won't budge and take a long time to respond, even in live chats.
Insurer: Figo
By: Hayley
Comfort
We lost our Hugo last Thursday the 16th. We are so grateful for the faithful service of Nationwide. You have helped us in the financial process and made it simple for us during his health issues. We miss our big boy, but it brings comfort to know that his health and well being was important to others. God bless you all. Sharyn
Insurer: Nationwide
By: Sharyn
The easiest Insurance Company to get business with
I have never find a Company like you that make things easy for the members. Thank you!!
Insurer: Nationwide
By: Yulied
Nationwide is the Best!
I signed up for Nationwide at the recommendation of a friend. I am so happy I did. My Boxer has had 2 emergencies. The claims were easy to fill out and submit, and the refunds came very quickly.
Insurer: Nationwide
By: Bena
Nationwide is the Best!
I signed up for Nationwide at the recommendation of a friend. I am so happy I did. My Boxer has had 2 emergencies. The claims were easy to fill out and submit, and the refunds came very quickly.
Insurer: Nationwide
By: Bena
They have really great workers to help you out
Very good service so far
Insurer: ASPCA
By: Damian
Better than my best hopes!!!
Nationwide deserves much praise. Claim forms are simple, process easy, payment fast. They insure my pet exactly as per the policy details. My veterinarian keeps Jessie’s claim forms in her file, quickly completes w each visit. I attach the itemized receipt, and send to nationwide where I am informed by email throughout the claims process. It really IS THAT SIMPLE!!! I never want to be in the situation where Jessie’s treatment is compromised by my ability to pay. She is my beloved companion. It is rare to find a business that keeps its promises to the client. Nationwide Pet Insurance is that rare business. I took the policy as it was recommended in The Whole Dog Journal. After my brief experience with this policy, I am actively recommending this company to ALL my dog lovingfriends!!!
Insurer: Nationwide
By: Jill