Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Caring and quality pet insurance that supports providing the best care for pets
When our mixed breed Red Heeler had to have cruciate ligament surgery, we were so fortunate to have chosen Healthy Paws Pet Insurance. The company was comforting through their checks on her progress during her recovery. They responded in a timely manner when surgery and medicine receipts were sent to them. One of their missions is to support homeless pets and that, along with their reasonable monthly premiums, were very important in our choice of this company. We would highly recommend this company to pet owners.
Insurer: Healthy Paws
By: Jacqueline
always quick courteous knowledgeable responses to questions or problems
always quick courteous knowledgeable responses to questions or problems
Insurer: Trupanion
By: Sidney
Andrea was very nice.
Andrea was very nice. She answered my questions. I got trupanion because my daughter Lisette had it for her doodle Luna. Luna did not make it but, because she had trupanion she was able to have a little peace of mind.
Insurer: Trupanion
By: Maria
same as above
Quick on claims. Friendly personnel
Insurer: Trupanion
By: Ellen
Excellent service thank you
Excellent service thank you
Insurer: Trupanion Canada
By: Vern
Fast claim response
Fastest response to a claim I've ever had.One week between sending email to receiving the cheque.
Insurer: Trupanion Canada
By: Randy
Trupanion has covered everything they said they'd cover and customer service was excellent!
Trupanion has covered everything they said they'd cover and customer service was excellent!
Insurer: Trupanion
By: Karin
Always professional and courteous customer service personnel.
Always professional and courteous customer service personnel. Every question gets answered and they do what they say. It seems as these people enjoy their work.
Insurer: Trupanion
By: Anthony