Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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always quick courteous knowledgeable responses to questions or problems
always quick courteous knowledgeable responses to questions or problems
Insurer: Trupanion
By: Sidney
Andrea was very nice.
Andrea was very nice. She answered my questions. I got trupanion because my daughter Lisette had it for her doodle Luna. Luna did not make it but, because she had trupanion she was able to have a little peace of mind.
Insurer: Trupanion
By: Maria
same as above
Quick on claims. Friendly personnel
Insurer: Trupanion
By: Ellen
Excellent service thank you
Excellent service thank you
Insurer: Trupanion Canada
By: Vern
Fast claim response
Fastest response to a claim I've ever had.One week between sending email to receiving the cheque.
Insurer: Trupanion Canada
By: Randy
Trupanion has covered everything they said they'd cover and customer service was excellent!
Trupanion has covered everything they said they'd cover and customer service was excellent!
Insurer: Trupanion
By: Karin
Always professional and courteous customer service personnel.
Always professional and courteous customer service personnel. Every question gets answered and they do what they say. It seems as these people enjoy their work.
Insurer: Trupanion
By: Anthony
Because they are very personal and have answers for your questions
Because they are very personal and have answers for your questions
Insurer: Trupanion
By: Barbara