Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Owner
Nationwide always does a wonder job. We’ve had 4 dogs with you and all were all taken care of! I’ve recommended many many friends and strangers to take advantage of your company.
Insurer: Nationwide
By: Ramelle
Everyone at nationwide is always very helpful with anything and everything
They at nationwide are always so helpful with any questions you have. Always pleasant to speak to.
Insurer: Nationwide
By: Lenore
Can you make your customers first and then your shareholders second?
I've been a customer now for 6 months and from what I can tell Embrace will do everything they can to not cover any claim by trying to find any pre-existing conditions. For example in my case because my puppy had a short diarrhea episode when it was 10 weeks old a claim was recently denied when going to the ER after she ingested some moss, rocks, dirt, and wood. The only think Embrace latched on in the recent incident was that my puppy had diarrhea "again" and therefore diarrhea became "a pre-existing condition" and the claim was denied and expenses not covered. As an Embrace customer I understand the need for Embrace to vet the claims and make sure they're valid before reimbursing some of them. At the same time Vet hospitals don't have a lot of time to provide lengthy explanations on the Claim forms which leaves too much room for your adjusters to flat out deny and close the claims. There should be a policy to give YOUR CUSTOMERS the benefit of the doubt by asking to provide more information. We're your customers and it would seem logical that you want to help us instead of making it obvious all you want to help is YOUR BOTTOM LINE and YOUR SHAREHOLDERS.
Insurer: Embrace
By: Sebastian
Easy and quick claim filing process and great customer services.
It's very easy to file claim with Healthy Paw. I just uploaded invoice and medical record and it only took Healthy Paw a few days to review and approve my claim. I received a check within a week of claim filing. Few days later, I even received an email from the customer service asking how my pet is doing. I'm very happy to have a policy with this caring business.
Insurer: Healthy Paws
By: TELLUS
Thankful for Healthy Paws!
We recently had an emergency vet trip for our pup in a very serious and scary situation. Following her care, I submitted a claim. Healthy Paws was extremely quick in processing the claim and checked in on how our girl was doing the next week. I’m so thankful for them to ease the financial burden to ensure we could do what we needed to do to get her healthy again!
Insurer: Healthy Paws
By: Tammy
excellent and efficient service.
Called prior to filling claim to ask if procedure qualified. They were very prompt,courteous,proffessional. At the end of our conversation they said good luck with my dog and called him by name,and asked me to give him a hug for them. Staff is so caring. They make you feel important and your dog special. Process was all completed including payment within a week. Thank you to Trupanion staff.
Insurer: Trupanion
By: fran
ABSOLUTELY EXCELLENT AND MORE.
I could not be happier. I was worried that I may be wasting my money. My young adult big dog tore her ACL. I could have never ever kept up with the payments, as I was laid off do to the virus. I have literally no worries because I am insured by this particular company. They are wonderful. Amazing customer service........that I only had to connect one time because of a problem on my end. I am grateful to have chosen the right company. We thank you
Insurer: Trupanion
By: Colleen
Great Service
I have had all my pets insured with Nationwide for many any years! Great service
Insurer: Nationwide
By: Frank
Best pet insurance available.
Outstanding service and plans. Have insured all our dogs (abot 9) over 18 years. Best benefits of any Pet Insurance available.
Insurer: Nationwide
By: Max
Pets Best came to our rescue.
Excellent customer service, compassionate and knowledgable every time I need to call. We inherited Murphy after his owner, our daughter, unexpectedly passed away in October. Pets Best has helped us through the process of changing the policy to our name and helping us in any way.
Insurer: Pets Best
By: Donna