Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Yoy have gotten better in relating to customers and in sending reimbursements
Several months ago I referred two friends to you and they said you were very curt with them I called you and the person I spoke with could have cared less about how potential customers were addressed. I had questions about my own dog and did not receive satisfactory information. I called recently and the person was a lot more considerate and would answer my questions. Also, reimbursements are coming a lot sooner. I hope you have changed your policies about dealing with referrals. During that period of time, I recommended another company that my cousin deals with and my two friends were very satisfied with them. I hope this does not happen again ,
Insurer: Nationwide
By: Nanci
pleased with quickness
provided quick response and closure to our claims
Insurer: Nationwide
By: lee
My view
Always reliable. Always quick. Always friendly. Accountability.
Insurer: Trupanion
By: Marie
Friendly help and the structure of the insurance
Friendly help and the structure of the insurance
Insurer: Trupanion
By: Karen
Friendly;courteous.
Friendly;courteous.
Insurer: Trupanion
By: JOHN
Worth every penny!
It is so refreshing to have an insurance company that makes it stress free to file a claim . I never have to wait long periods of time for the reimbursement to come directly in my account. Thank you!
Insurer: Trupanion
By: Brittany
quick call from Chad to resolve my issue.
quick call from Chad to resolve my issue. (expired credit card)
Insurer: Trupanion
By: Jim