Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nationwide has Augie's side!
Nationwide Pet Insurance is absolutely the best! I have my 3 dogs insured and are really pleased with the ease of submitting a claim, the pricing of the plan, and the extensive coverage. I have recommended it to many friends and most of them have signed up.
Insurer: Nationwide
By: Kate
Nationwide is on my side!
Thank you guys for making it easy to file! Haze is our only kid And we couldn’t take such good care of her without you. Pitts have bad skin allergies and she loves the grass. When I seen her welts all over her under body It was scary. I called the vet line for the 1st time and they calmed me down. . After a week she’s doing so much better💋🐾 Thanks so much for caring! Tiff, Mark & Haze Raulston
Insurer: Nationwide
By: Tiffany
I am so thankful I have pet insurance on Lukas and Harlee
nationwide pet insurance has been great real easy to fill out forms
Insurer: Nationwide
By: Marlene
Good coverage
I really appreciate the continued coverage of Galaprant. I was disappointed that when I signed up I missed the part about a rider for PT for the same lameness that the drug is for. I encourage anyone who has a pet to look at Trupanion, great service but please ask for information on "riders" before you sign up.
Insurer: Trupanion
By: Tim
SAVE YOUR MONEY AND DO NOT PURCHASE THIS INSURANCE!
BEWARE the BILATERAL EXCLUSION!!!! We purchased this policy in June and three months later our 3-year-old border collie developed problems with her left CCL, was in pain and was in need of surgery. We called Pets Best and the agent explained to us that we had not met the 6-month waiting period so that surgery would not be covered. This was not a problem as I was aware of the 6-month waiting period. However, we were not aware that this would exclude coverage on the other CCL down the road!!! It would have been nice for the agent at that time to remind us of this exclusion, but no, that was not the case. I did read the policy but not word-for-word (I mean, who has the time?) and I apparently either missed or did not fully understand the implications of this "bilateral exclusion" clause. These companies bank of the fact that people are busy, there is a high probability they will not read the policy in its entirety and they will either miss or miss understand the implications of these ridiculous exemption clauses. There is no peace of mind with this pet policy. We've paid almost $8,000 in surgeries for our dog this year and Pets Best covered $0, nothing, nada, not a pill, zippo. The annual premium was $735 for 2 young dogs and I wish I would have put that money into an account instead of wasting it on this policy. Learn from my pain and save your time and money. F- Rating!
Insurer: Pets Best
By: Karin
thanx for helping Beck
nationwide does a great job taking care of Beck in a timely manner the claim is very easy to fill out and response is very quick It all elps taking the stress of vet bills off of your mind they do a great job
Insurer: Nationwide
By: Linda
Best company ever. Has helped us with several pets in the past and now with Nike.
We have had a couple of dogs insured with your company. You have been a blessing in the very worst of times and the best. The premium went up this time but Nike who is a German Pinscher is now 10 years old and its understandable. I do hope that the premium doesn't continue to increase every year on out. The staff is fantastic and extremely courteous and helpful. Thank you.
Insurer: Nationwide
By: Daniel
Happy about Nationwide
Our experience with Nationwide the past few months that we’ve had the insurance has been a positive experience. Quick turn around with the claims and helpful customer service. Thanks, Nationwide.
Insurer: Nationwide
By: Mary
Makes a stressful situation easier - so easy to work with!!!
Healthy Paws is so wonderful. Easy to file a claim and quick reimbursement! Customer service is friendly and caring. Great to have when your dog eats socks and tampons. Sigh.
Insurer: Healthy Paws
By: Melissa