Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nationwide Pet insurance is on Penelope's side!
So easy to file a claim online with Nationwide Pet Insurance Great Customer Service!
Insurer: Nationwide
By: Cindi
I highly recommend Nationwide Pet Insurance; you hope you don't need it but they will be there for you and your pet if you do!
We researched different pet insurance companies/programs when we first got our puppy three years ago, and decided to go with Nationwide. I can honestly say I have nothing negative to say about the company or the plan and cannot imagine what our life would be like without it! They are quick to respond if you have a question, submitting claims is super easy, and funds are deposited directly into our account in a reasonable amount of time. Never any issues! We have the Whole Pet with Wellness Plan and I highly recommend it to anyone getting a puppy. It covers her flea/tick monthly treatments, vaccines, testing when she's sick - it's great! It's one of those things you hope you never have to use but if/when you do you're so thankful you have it. Sadie got pancreatitis and was pretty sick - thanks to Nationwide we could afford her vet bills. One time she had to get several x-rays and almost needed surgery for an intestinal blockage. I remembered a friend who went through the same thing and paid thousands in vet bills. If I had to make the decision to do surgery, wondering if we could afford it would not have crossed my mind because I know Nationwide would have been there for us and Sadie. I've recommended to any of our friends getting a pet. Highly, highly recommend!
Insurer: Nationwide
By: Kristen
I am extremely satisfied with Natiowide. The response to my claims are beyond my expectations
Nationwide is amazing in their response. It has been beyond my expectations. Which they would increase their payment for certain procedures, but overall they are great
Insurer: Nationwide
By: Alicia
Simple, Fast & Worth It
The process to sign up & submit claims is simple & easy to use. The turn around time for a claim is only a few days. When I’ve had questions, someone is always there to explain things to me. Excellent customer service. I’m really glad I chose Embrace.
Insurer: Embrace
By: Angela
Easy and efficient.
I've only made one claim thus far, but the process of it all was simple and easy to file. The check came a week prior in the mail, explained what all was covered or not covered and for those specific reasons. Was by far the smartest choice I've made after looking through different pet insurances.
Insurer: Nationwide
By: Haley
Timely processing and handling
I work in insurance (a competitor!) and I am a commercial lines manager, I know how important timely processing is. You have done a great job processing my recent (and unplanned injuries, poor Bruno) claims quickly and efficiently with payment in less than a week. One claim was processed incorrectly but the rep I spoke to (she was so nice - I don’t remember her name but she was fantastic) immediately remedied it and reprocessed it. Great job and thank you for great service!
Insurer: Nationwide
By: Brielle
It took awahile to get paid.
The last time I put in a claim was a lot easier that this time. I had to mail the information 3 times before I got the check. Otherwise it was okay.
Insurer: Nationwide
By: Rosemarie
This is the best insurance for your pet!
Thank you for always being quick with replys, returns and excellent customer service.
Insurer: Nationwide
By: Mia
at this time your service has been good
very happy with service given Coko
Insurer: Nationwide
By: bunny
You are really "by your side"....
This is my second experience with Nationwide Pet Insurance. I have 2 Akitas insured and have been very satisfied with the level of service as well as the prompt response to my claims. I also like the fact this company periodically checks on their insured clients to ensure all is well.
Insurer: Nationwide
By: Marva