Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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So Easy
Filing a claim couldn't be easier. I have never had a problem with filing claims with the app, receiving a refund, or comprehending the site. I'm extremely happy with Nationwide for pet insurance.
Insurer: Nationwide
By: Kim
BEST company EVER
I have been a Nationwide client forever...I have not even tried another company b/c I'm so happy with prompt claims service...policy coverage, and the fact that Nationwide has it's offices here in Brea, my hometown. Love you guys.
Insurer: Nationwide
By: Cynthia
Speedy claims processing
I'm extremely happy that I decided to purchase Nationwide coverage for my puppy. As it turned out he had some health issues that came with high vet Bill's. Nationwide processed all claims very quickly even during our current covid-19 situation. I didn't have to worry about Bill's and could concentrate on the health of my puppy. Thank you!!!
Insurer: Nationwide
By: Luba
Fantastic service, could not be happier
My cat had an ulcer in his right eye due to the lower eyelid rolling up into the cornea. I had to take him to the veterinary ophthalmologist for eye surgery. This was not cheap...it cost more than the cataract surgery I had done on my own eye!! I submitted a copy of the veterinary invoice as well as a copy of my cat's medical history and 2 days later I had a deposit in my bank account for 80% of the cost of the surgery. This was the sole reason I took out a policy with Healthy Paws, to cover extraordinary medical procedures that might crop up. They were wonderful and very responsive, even during this COVID19 crisis. Posted this review on 4/28/2020.
Insurer: Healthy Paws
By: Thomas
Love Nationwide
my experience with filing a claim was so easy and processed the claims so fast also got notifications on the processing of the claime thanks nationwide your the best .
Insurer: Nationwide
By: Gabrielle
Simple and good value
Started as customer with VPI and was concerned when Nationwide took over but have been very satisfied with premiums , coverage, and customer service for my 2 Golden Retrievers for many years Thank You
Insurer: Nationwide
By: Deborah
Saved our sweet doggie's life!
The best decision we ever made was getting Healthy Paws pet insurance. I can't even remember why we decided to go ahead with it, but I can honestly say Flurry would not be here with us today if we had not moved forward with that decision. Every day that Flurry was in ICU and we got a call about approving another day of treatment, I can't tell you how reassuring it was to know that no matter how distraught we were about his survival, we at least, did not have to worry that we he would not be treated because of finances. I told his vet at his first follow up appointment after discharge, that we would not be standing here today if we did not have insurance because there is no way we could have covered the cost of 8 days in the ICU. Then to top it off, Healthy Paws sent a personal message checking in on how Flurry was doing after he was home! Thank you so much to Healthy Paws!
Insurer: Healthy Paws
By: Christina
Thank You
Wonderful Customer Service Thank You
Insurer: Nationwide
By: Dana
Very quick response on claims.
Filing a claim is easy and fast, especially if you do it on line. The response time and turn around is very fast. We are very happy with the service.
Insurer: Nationwide
By: Randall
Spot on service
I have had my policy for almost 2 years and had nothing but ease when filing a claim.
Insurer: Nationwide
By: Mardell