Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I am EXTREMELY pleased in how easy it was to file a claim and how quickly I was reimbursed. Thank you for making it so easy!
I have to say I am very pleased at how easy the process was to get reimbursed. Thank you for being there when we needed you. This insurance definitely give us peace of mind. Thank you again for the quick turn around :)
Insurer: Nationwide
By: Nicole
Cannot recommend enough!
I don't know what we'd do without Nationwide Pet Insurance! I recommend them to all new pet owners. It's so easy to submit a claim, track the progress, and receive reimbursement. Our coverage has taken care of almost every scenario we've come across - which as pet owners know, are a lot with new puppies! I'm so grateful for the Nationwide team (I think they reset my password at least once a month) and their service.
Insurer: Nationwide
By: Ellie
This is the best pet insurance on the market and I researched plenty.
The best pet insurance on the market from customer service to processing claims and being there to advise.
Insurer: Nationwide
By: Lucille
I would definitely recommend Nationwide Pet Insurance to anyone who has a pet!
Nearly effortless claim submittal process. Fast and efficient reimbursement on claims.
Insurer: Nationwide
By: Denise
Great Custoemr srveice and super easy to file claims!!!
Nationwide has made filing claims super easy with its telephone app. I really appreciate the easy claims process and getting online updates on claim status. It is a much better process that calling the service center for updates.
Insurer: Nationwide
By: sean
Lucy's Liver Shunt journey
My 15 month old Pug started having seizures in January. The vet initially did routine blood work and found her liver enzymes a little high and suggested a Acid Bile test that was about $150 of course we did it. It came back high and the vet thought she might have Liver Shunt that would require surgery if we couldn't control with diet. She recommended seeing a specialist, but until we could get into the specialist she was put on a prescription diet and some medication. Two weeks later she had multiple seizures and we went to the Specialty Hospital. They decided we couldn't wait for her specialist appointment and did a CT scan. The CT scan confirmed 3 liver shunts. Before they could do surgery we would need to use medication to reduce certain levels in her system. She came home on anti-seizsure and a couple other RX's as well as the prescription diet. I reached out to Pet's Best Customer Service to see if this would be a covered benefit or what my annual maximum would be on my policy. I was undergoing treatment for breast cancer and living off of reduced pay. The Customer Service Agent (I wish I knew her name) said she couldn't" guarantee the procedure would be covered but this is the reason you have insurance.". February 14, Lucy had surgery and I am happy to report that today she is off all medication and eats whatever she wants like every Pug! If not for the comforting knowledge that I had Pet's Best I would have had some very difficulty decisions to make. Thank you Pet's Best. Lucy will always have your insurance!
Insurer: Pets Best
By: Shelley
We are very thankful for healthy paws' support so we can focus on our pup's recovery!
Our doggie, Molly, was attacked and severely injured by a dog three weeks ago which resulted in a 2-night stay at the ER and then a week later another 8-night hospital stay for an advanced treatment due to the severity of her injury. Molly’s doctor asked if we had pet insurance because the recommended treatment was expensive and was pleased to hear that we had Healthy Paws, as Healthy Paws allows veterinarians to provide the care and treatments they recommend and would not request less effective procedures just because they are cheaper. Just as Molly’s doctor expected, Healthy Paws was incredibly supportive and processed/approved our claims within a week! They even emailed us to check in and see how Molly was doing. We are so grateful to have Healthy Paws on our side during this difficult time so we can give the most appropriate and effective treatment for Molly and help her recover quickly. We have been with Healthy Paws for five years. We love how Health Paws always treats our pets as one of their own. When our beloved kitty, Mocha, passed away last year, we received a handwritten card from the employees of Healthy Paws. The level of sincerity and care brought great comfort to us as we grieved our loss. We are so thankful for Healthy Paws’ support so we can always be strong for our pets during the most difficult times.
Insurer: Healthy Paws
By: Chiping
Great service!
I always feel. comfortable about submitting claims knowing that we will be serviced properly!
Insurer: Trupanion
By: Franklin
YOU GUYS ARE AWESOME
You make it easy to submit claims and turn around time is fast. Thank you
Insurer: Nationwide
By: MYRNA
Blue ACL Trupanion has been wonderful
Trupanion has been so helpful taking care of our claims very quickly and with so much care. This stressful time to start with for them and us but always professional and caring will make it possible for my sweet Blue to get the care he needs.
Insurer: Trupanion
By: Diane