Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Made losing our puppy less stressful
When our puppy was diagnosed with a rare, fatal cancer, and ultimately euthanized, Trupanion processed the claim quickly and without question. It also made it easier to approve the necessary diagnostics without worrying how we'd pay. Thanks, Trupanion, for making a sad situation a little less stressful.
Insurer: Trupanion Canada
By: trudi
Best pet insurance ever
Always speedy and courteous service
Insurer: Trupanion
By: Alison
Jade was wonderful to deal with and I liked what she said about the company and her boss
Jade was wonderful to deal with and I liked what she said about the company and her boss
Insurer: Trupanion
By: Arlyne
Quick and easy claims process!
Quick and easy claims process!
Insurer: Trupanion
By: David
The repress was very nice and answered all my questions
The repress was very nice and answered all my questions
Insurer: Trupanion
By: Roza
The service I received was excellent.
The service I received was excellent.
Insurer: Trupanion
By: Sally
Great Experience
The whole process was fast and simple. Trupanion has been a pleasure since the day we signed up for service.
Insurer: Trupanion
By: Eileen
Very helpful.
Very helpful. Thank you.
Insurer: Trupanion
By: Katherine
Well all of my experience with Trupanion have been wonderful especially when I lost my pet Eeyore and you all were wonderful and now that I have been submitting the info for Tinkerbell you all so great.
Well all of my experience with Trupanion have been wonderful especially when I lost my pet Eeyore and you all were wonderful and now that I have been submitting the info for Tinkerbell you all so great. I submitted and less than 48 hours you all finished and explained everything in detail and I am so happy!
Insurer: Trupanion
By: Emily