Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Great insurance
We are so glad we chose Healthy Paws insurance for our pitbull mix puppy. He’s had a lot of health issues and this company has never given us any issues with any of our claims. They have an easy to use app that allows you to submit your claims. All you have to do is take a photo of your receipt, and they send you a check really quickly! Highly recommend this company!!
Insurer: Healthy Paws
By: Danielle
Easy to make claims and always reliable
The claim process has been very easy to do and quick to process. The Vet helpline has been very reliable and easy to get through.
Insurer: Nationwide
By: Cindy
Katie was helpful informative and quick to provide me with a response.
Katie was helpful informative and quick to provide me with a response. Well done to part of a great team!
Insurer: Trupanion Canada
By: Antony
The insurance is good to have for our cat.
The insurance is good to have for our cat. Reaching your customer service representative was quick and painless. My issue was resolved on my first attempt.
Insurer: Trupanion Canada
By: Andrea
I just got off the phone with a lovely Trupanion representative.
I just got off the phone with a lovely Trupanion representative. They made sure that I was informed on everything that I needed to do to make sure I had my vet bills submitted. We have been signed up with Trupanion from the start with our 4 year old Nana who is a cross between a Bernese Mountain dog and a Pyrenees. We have recommended Trupanion to all of our friends that decide to get a fur baby.
Insurer: Trupanion Canada
By: Jay
Quick response to my claims.
Quick response to my claims. Staffs are very friendly and helpful.
Insurer: Trupanion Canada
By: Michael
Eduardo was excellent.
Eduardo was excellent. He took the time to answer all my questions and send information.
Insurer: Trupanion Canada
By: Ginger
They are great to talk to very friendly staff
They are great to talk to very friendly staff
Insurer: Trupanion Canada
By: Cori
He was helpful Informative and quick with his information
He was helpful, Informative and quick with his information
Insurer: Trupanion Canada
By: Riley
Helpful answer all my questions
So helpful answering all the questions I had about the policy and coverage! I'm not really an insurance person so I really appreciated her patience and explanations. Comforting to know that's available if I need it. Thank you!
Insurer: AKC
By: Andrew