Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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The ver technician on the other end of the line was caring, knowledgeable, and professional.
The vet tech gave us sound advice for our emergency, besides, the insurance has been a breeze to work with. We got a big bill because we took our pet on a weekend to a vet hospital, but after we submitted our receipt to Nationwide they reimbursed us within a week.
Insurer: Nationwide
By: Margarita
Best thing I ever did for my pet and myself.
Having piece of mind with vet bills always high, I think getting pet insurance was the smartest thing I could have done. Thank you Nationwide for making the process so easy.
Insurer: Nationwide
By: Marijohn
Easy process
Was happy to get a good return for the necessary costs. The filing process and email communication is easy.
Insurer: Nationwide
By: Linda
Best coverage ever!
Nationwide is very good coverage for my Dachshunds. We have been with them for 20 years. Completely satisfied. Especially appreciate the Vet Helpline. Claims processed timely. Staff very knowledgeable, efficient, friendlyand helpful.
Insurer: Nationwide
By: Bobbie
Claim was approved quickly, and reimbursement was received quickly
Everything went great! My claim was reviewed and approved quickly, and payment was processed and received in a very timely manner. I appreciate the great service.
Insurer: Nationwide
By: Megan
You are the best, love that you shortened the payment time.
We have had insurance since 1999, through four Newfoundlands. Your price is reasonable, Turnaround time is now great, and your customer service is excellent. I recommend you to everyone I know that has an animal. Keep up the great work we appreciate you
Insurer: Nationwide
By: Benjamin
Very happy with Nationwide
I am very happy with Nationwide. They helped us when one of our pups got diagnosed with hip dysplasia with no problems.
Insurer: Nationwide
By: Claudia
Awesome and very fast service
The claims process is very easy and reimbursement is incredibly fast. I am very happy with this company
Insurer: Nationwide
By: Lynn
My pet insurance coverage far exceeded my expectations
The piece of mind having this insurance provides is exceptional. Claims are simple and I received reimbursement within a day or two. Thank you!
Insurer: Nationwide
By: Shawn
Worth every penny!
You get what you pay for. While it may not be the cheapest monthly rate, it is very worth the money to keep my dogs safe and secure and Nationwide is definately on my side! They have a very quick turn around time once a claim is easily submitted. I love that they offer a direct deposit option. They have paid on most all of my claims going above and beyond! I suggest them to all pet owners i know and i will always insure all future pets with them as well! Highly recommend!
Insurer: Nationwide
By: Erin