Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Nationwide Pet Insurance takes care of their customer's.
I have recommended Nationwide pet insurance to all my friends with pet’s because these insurance policy cares and claims are processed in a timely manner. Thank you Nationwide!
Insurer: Nationwide
By: Teresa
Nationwide was awesome!
Our Leia just had a tumor removed and Nationwide covered almost the entire procedure & vet appointments..it was so nice & easy during a really stressful time..thank you!!
Insurer: Nationwide
By: Lisa
Nationwide always on your side. Now on pets side too.
The best insurance for your pets. Quick response time for claims.
Insurer: Nationwide
By: Nicole
Awesome
So glad I decided to insure Pebbles. Most everything's been covered so far. Best $60 a month I spend. Service is always friendly and fast also I like getting your emails thanks for checking on Pebbles 😻😻😻😻❤️❤️❤️❤️
Insurer: Nationwide
By: Kellie
Thankful
This was my first time using my pet insurance . After the worry and stress of my puppy having to go to an emergency vet , it was a welcome relief not having to worry about the financial responsibilities. Your customer care was excellent and expeditious . Thank you for your great care .
Insurer: Nationwide
By: Sonya
Very good service
Healthy Paws did a great job of helping us out when our dog needed emergent bowel surgery. Submitting our claim was very easy and it was processed within a week without any problems. They even emailed us to see how our dog was doing after surgery.
Insurer: Healthy Paws
By: Angela
Quick claim with excellent service!
Nationwide has helped cover the expenses of our boxer time and time again. It has been the BEST investment. Claims are processed quickly, accurately, and the 24/7 vetline has been so helpful!
Insurer: Nationwide
By: Amy
Great prompt service!
Customer service answered was knowledgeable!
Insurer: Nationwide
By: William
Clear & reasonable filing, reviewing, and receiving claim
Have had a small streak of slow responses, but that has improved over the past year. All is good with filing a claim and automated responses let me know it was received. I’ve also used their service to make decisions about expensive tests and procedures- excellent being able to speak to someone that’s knowledgeable. It’s like getting a second medical opinion. A huuuge value + relief on many levels. Really thankful!
Insurer: Nationwide
By: Stacie
Nationwide, Caring and Efficient
Nationwide has been around forever. But I used to have VPI , which changed to Nationwide. They took over VPI and I have seen my claims done efficiently and timely. I had 2 dogs and 1 died. They were so compassionate. Thank you, Nationwide. .
Insurer: Nationwide
By: Marcia