Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Thankful I have Nationwide.
Very thankful that I have had Nationwide Pet Insurance since he was a puppy. Vet costs are so expensive. The insurance gives me the piece of mind knowing I can afford to give him the kind of care he needs to receive.
Insurer: Nationwide
By: KATHY
Amazing!
Nationwide Pet Insurance has been amazing! I am a new puppy owner and I was not sure if I should get pet insurance or not. I am so happy I did, because Nationwide customer service and coverage has been great. I am confident my pup will be able to have the best care. The customer service from Nationwide has been quick and they have checked in on how my new puppy is doing. So happy with my decision!
Insurer: Nationwide
By: Alison
All pet owners should really invest in pet insurance
I love have nationwide for my pet insurance. It is simple and easy to submit a claim. All the info I need I can find on the website.
Insurer: Nationwide
By: Jennifer
The best
Very satisfied with the claim department and quick respond. It helps a lot that I know that there is 24/7 help just in case if there is an emergency
Insurer: Nationwide
By: Slobodanka
Best Decision I Made
I am so very thankful to have Healthy Paws insurance take great care of my “kids”. It totally eased my financial burden, and is the best decision I made. I researched different insurance companies and found that Healthy Paws was affordable, PLUS, they make it so easy to communicate and file a claim. Mia needed major surgery which stripped my Emergency Fund, but she is well again and I replaced most of the Fund within about 2 weeks. I highly recommend that any pet parent enroll today even though you think you may never need it. Life happens.
Insurer: Healthy Paws
By: Diana
One of the easiest to work with
I work for a vet so have experience with virtually all of the insurance plans- this one is the easiest to send claims to- and the service thus far has been great.
Insurer: Embrace
By: L.
Outstanding customer service with direct pay
This past week my lab got a foxtail stuck up his nose. The bill to have it removed with anesthesia, cat scan and rhinoscopy was steep. Within hours Healthy Paws had contacted the veterinary hospital and direct pay was established. I was billed my usual 20% and that was it! The customer service team was terrific. In the course of dealing with this I spoke to two different reps who worked hard to put me in touch with the necessary parties. I can't say enough good things about Healthy Paws. I researched all the companies when my dog was a pup and this was absolutely the right choice!
Insurer: Healthy Paws
By: Lisa
Easier than my medical insurer
Is amazing how easy is to submit claims, I hope my medical insurance would be that easy to deal with. Also customer service is great, I had a bad website link when I submitted a claim, they answered with great care for my experience, and simply admitted that the system didn’t capture it. Recommend highly!
Insurer: Nationwide
By: Laurentiu
Best insurance ever!
We love nationwide and wouldn’t trust our dog’s protection to anyone else! Kind and friendly customer service as well as fast responses! We appreciate you!
Insurer: Nationwide
By: Christina