Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Best Pet Insurance
I have had VPI for my dogs since 1994. I have been very happy with this company. They take careful consideration into all the claims I submit. They are compassionate people and send emails to check on my dog’s health and well-being.
Insurer: Nationwide
By: Rosemary
Amazing services
Nationwide is amazing. They are so quick to process claims and pay out. Their coverage is also amazing. I recommend them to anyone who is looking for pet insurance!
Insurer: Nationwide
By: Yari
Caroline is happy again!
Caroline is really feeling a lot better since she has begun taking thyroid medication and we got her urinary infection under control. We are so glad that she is doing so much better. Thanks to Nationwide Pet insurance for your help.
Insurer: Nationwide
By: MaryAnn
Nationwide is great!
Easy to file claims, response is quick. Happy with our plan for our boys.
Insurer: Nationwide
By: Diana
You guys are the best
Had my doubts after reading reviews After the last 4 years you have proved to me and my FRANKII that you are best for us
Insurer: Nationwide
By: Bob
Prompt service and reimbursement
Good and efficient service and reimbursement
Insurer: Nationwide
By: Jay
I submit a claim and it is handled
I have been with your company for years. I insured my pet when he was 1 month old. I have submitted claims and they have been paid. I am very happy with your service. Joyce Colton
Insurer: Nationwide
By: Joyce
Quick and Efficient Service
The claims are easy to file using the VitusVet app and the payments are sent electronically. All in all a very quick and efficient service. Excellent!! Highly Recomment!
Insurer: Nationwide
By: Clelia
Knee surgery
While playing with her brother our dog sustained a torn CCL and torn Meniscus. It cost $4700 for preliminary exams, meds and surgery. After our deductible we receive reimbursement for 80% within one week of surgery.
Insurer: Embrace
By: Linda
Great service
Knowledgeable quick service!!
Insurer: Nationwide
By: Evelyn