Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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I love nationwide pet insurance! I've referred others!
10 out of 10 stars for sure!
Insurer: Nationwide
By: Kelly
don't understand the question - its weird
I appreciate the ease of filing claims and the fast turnaround of mailing the checks to me. My only complaint is the wait time on your phone calls when I call in.
Insurer: Nationwide
By: Peter
Nationwide provides excellent and prompt service.
Claims are very easy to submit and are settled and paid very quickly. Nationwide has representatives ready to answer any questions about submitting claims and they are all very knowledgeable and able to answer all questions with just one phone call. A+++
Insurer: Nationwide
By: Kathleen
Quick and efficient
Every time I submit a claim, it is picked up quickly and within a few days, I’m already receiving an explanation of benefits and a notice letting me know that a check has been mailed. Anytime I’ve called into speak with someone live...they’ve spoken clearly and patiently answered all my questions. This insurance policy has been great for my dogs
Insurer: Nationwide
By: Kristin
NATION WIDE IS AWESOME. GREAT PET INSURANCE.
So thankful there is pet insurance. Nationwide has done an awesome job with coverage on my little man ozzy. Thank all of you for your support and help with everything I need from you all.😇🙏👍
Insurer: Nationwide
By: WILLIAM
Nationwide was the best decision we made!
Nationwide has been easy to use and payments are timely.
Insurer: Nationwide
By: Lyn
Knowing that Nationwide will help me with the cost helps me give my dog the best care she deserves.
I have recently learned to do the online claim filing and auto payment to my bank. This is working great and saves me a lot of time. I appreciate the confirmations so that I know the claim is being processed. I am getting used to the website and can check on the claim statement when I need to. I love my dog and appreciate the help that Nationwide gives me in providing her with her prescription food and medication she needs now that she is older.
Insurer: Nationwide
By: Debra
Amazing and Quick Service
Our puppy had to go to the vet for suspected intestinal issues, and the bill was over $1.5K. HealthyPaws made the process much less stressful by making the claims process simple and quick! Plus, they even checked in on our pup to make sure she was feeling better.
Insurer: Healthy Paws
By: Christina
Amazing Service and Quick Turnaround
I love Healthy Paws! I was reluctant to get pet insurance for my puppy, Oliver, but I'm so glad that I did. My deductible was $250, so I was skeptical that I would actually need insurance, but unfortunately I've already needed to use it twice! Luckily, submitting claims on Healthy Paws is super easy and there is an incredibly quick turnaround of processing claims. Once I found out that my last emergency vet visit (puppies eat EVERYTHING) was covered, I cried out of relief! Even when the claim was reimbursed (within a week via mail, but they also have direct deposit which I did enroll in moving forward), their customer service team reached out to follow up and make sure Oliver is still doing okay! During these crazy times, I'm so grateful to know that I can rely on our puppy insurance for peace of mind and keeping Oliver safe and healthy! Thank you, Healthy Paws! 10/10 recommend.
Insurer: Healthy Paws
By: Bella
Brian Sumerwell's review of Trupanion
I can not say enough about how wonderful Trupanion is and has been as an insurer of my beloved dog Izzy. Trupanion has always been available to discuss my policy, treatment coverage, and all issues related to Izzy. They have consistently paid all of my claims in a very prompt way. Financially, we would be in much worse shape without Trupanion's coverage. Thank you for everything.
Insurer: Trupanion
By: Brian