Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Healthy Paws is awesome!!
We love Healthy Paws! They are great to work with, completely reliable, reimburse quickly and are nice folks to boot. They are really great and I cannot recommend them highly enough!!
Insurer: Healthy Paws
By: Dayna
Spirit is doing well
Nationwide did an excellent job in processing Spirit's claim.
Insurer: Nationwide
By: Edward
Pet Insurance is worth every penny
Great company and the service is wonderful.
Insurer: Nationwide
By: Erin
Excellent and fast service.
I recommend Nationwide pet insurance, happy with the service.
Insurer: Nationwide
By: Larry
Fantastic coverage!
Never have had an issue. I have recommended vpi to many people.
Insurer: Nationwide
By: Carol
The worst!
I have had pet insurance for years with another company and because of their reviews I changed. What a mistake!! I had a Doberman that was diagnosed with kidney failure. It took forever to get his er visit paid. They want all kinds of notes that vet's don't do. As my vet said I'm done I'm out of the insurance business. I supplied them with by bill, codes and the notes that were available on the file. It's been a month and I still have not been paid on my puppies death. I always upload all forms and add notes to make it simple. I have spent hours on the phone with customer serve and they are nice but NOTHING gets done. Horrible! I cancelled my other dogs and went back to my old company that this would have been paid in 3-5 days .
Insurer: Healthy Paws
By: Dee
Thanks for fast clains processing
Over the past year, Nationwide as significantly improved it's claim submission and processing process. I used to dread filing claims for Hawk, our now seven year old golden retriever National Amateur Field Champion and family member. I was really surprised to find that submission process had been significantly upgraded, and that the turn around time for processing and paying claims shortened. Given that Hawk required ongoing monitoring and treatment for Ehrlichia, the expedited processing and payment process is greatly appreciated.
Insurer: Nationwide
By: Elizabeth
Very helpful
Took the time to explain policy to me
Insurer: Nationwide
By: Jennifer
Best thing I did purchasing this insurance for my puppy
After emergency visit and overnight stay with a rather large vet bill I submitted my claim and with days the reimbursement came. I was so impressed with Nationwide insurance for my pet. A coworker overheard me talking and I highly recommended he get this insurance for his new puppy! Thank you
Insurer: Nationwide
By: Robin