Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
trupanion excells with service
From the time the claim was submitted to receipt of resolution e-mail resolution was about 24 hours! The reimbursement check arrived a few days later. This should be the gold standard for all service industry businesses to strive for. Thanks
Insurer: Trupanion
By: Robert
Clear and concise to my questions -so pleasant to deal with
Clear and concise to my questions -so pleasant to deal with
Insurer: Trupanion
By: Martha
He was great & helpful
He was great & helpful
Insurer: Trupanion
By: Becky
I have been with Trupanion for many years now.
I have been with Trupanion for many years now. They have always been very friendly and professional with each call and email. Apparently I have a knack for picking "lemon" dogs (as my vets office likes to say), so having insurance is a must for me. The ability to have a claim filed right away, have the vets office paid and any reimbursements sent right to my account have been amazing.
Insurer: Trupanion
By: Sheryl
Talking to her was easy and efficient
Talking to her was easy and efficient
Insurer: Trupanion
By: Jane
I chose 10 because every time I've called with questions about my coverage the people I speak with are very helpful and nice.
I chose 10 because every time I've called with questions about my coverage the people I speak with are very helpful and nice.
Insurer: Trupanion
By: Kim
Katie was very sweet knowledgeable and caring when I called and was very concerned for my dog’s health.
Katie was very sweet, knowledgeable, and caring when I called and was very concerned for my dog’s health.
Insurer: Trupanion
By: ALISON
Everyone is very knowledgeable helpful and courteous.
Everyone is very knowledgeable, helpful and courteous. I am happy that I have Trupanion insurance for my dog.
Insurer: Trupanion
By: Irene
Excellent service
I love Trupanion. I Have had it since my dog was a few months old. The ease of claims in incredible. I have referred several people and they have signed up. My vet put the claims into trupanion for me. You cant get any easier than that.
Insurer: Trupanion
By: Joanne