Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Excellent service and customer service.
We were so thankful to have your help. This is the best insurance ever and I have told everyone with pets. Sophie is doing much better and recovering at home. Things have returned to about 75% for her. She went through a lot.
Insurer: Nationwide
By: Jennifer
Would never be without pet insurance
Belle is the first dog I owned and decided to look into pet insurance for her. I researched several pet insurance companies and am happy I chose Nationwide. They have been professionals from the beginning and I have never had any issues with them. My claims have always been processed promptly. Having pet insurance helps with vet bills and I will never be without it again.
Insurer: Nationwide
By: Linda
Easy and fast
the claim process was so easy and they refunded me all that I expected. No additional questions or form. I was skeptical going into the claim process that they would fight me on it. This was not the case it was so fast and simple. I very much appreciate the service to take care of my pet
Insurer: Nationwide
By: Victor
Peace of Mind
Another easy, quick and thorough response to our claim. It’s comforting to know we can always count on our pet insurance, especially in these unsettling times.
Insurer: Trupanion Canada
By: Norma
We are very fortunate to have you, so our fur babies can have a healthier life.
We love the help we get, for our fur babies. Everyone is so helpful, kind, and caring. We wouldn’t be able to afford the vet bills otherwise.
Insurer: Nationwide
By: Melody
Thank you!
I have been a client for several years. As I now how a 13 year old and 17 year Pomeranian, my needs are more urgent for services. Your company has been so amazing in not only my coverage, but the payment system just gets easier and easier to use. Also, I love how you check in on my seniors with emails and notes acknowledging the illness. Thank you for helping me on this journey.
Insurer: Nationwide
By: Dana
Best Ever Pet Insurance
I usually don't give reviews, but I really needed to give you guys a high five! I have been experiencing the best customer service with Nationwide Pet Insurance since it changed from VPI which was terrible. No sooner is my claim filed, and I am receiving reimbursement from Nationwide. Not only is reimbursement quick, I can transfer the funds to my account immediately on line through Chase Bank where the reimbursement money is sent. They are a pleasure to do business with. I am very happy with their coverage and customer service. Totally gives me peace of mind :)
Insurer: Nationwide
By: Toni
Fast and reliable
we have had Tucker's insurance as soon as we got him(almost 6 years ago). I like having that peace of mind that I have and the help that is needed when taking care of my fur babies. They are always friendly, efficient and very helpful.
Insurer: Nationwide
By: Mary
great service
Pati was so helpful and very informative . She made it so easy and convenient. I had shopped around many different pet insurance company’s hands down prudent was the best choice .
Insurer: Prudent Pet
By: Leeann