Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Mocha
Nationwide is always there when I have claims for Mocha, they have always paid me in a timelt manner.
Insurer: Nationwide
By: Ron
Nationwide Pet Insurance
I can't say enough good words about Nationwide Pet Insurance. Their representative are always available and my claims are always paid in a timely fashion. They even send emails to check on my girl to make sure she is doing well. Two thumbs up for Nationwide Pet Insurance!
Insurer: Nationwide
By: Jeannie
grateful for your help
Once again I find that Nationwide provides terrific coverage and even better service than I had imagined was possible with pet insurance. Claims are processed with remarkable speed and zero hassles. Ever since you implemented electronic payment I have received reimbursement (even on major claims) with 7-10 days of paying my vet. Keep up the good work.
Insurer: Nationwide
By: LAWRENCE
So easy
I can’t say enough about the ease of working with trupanion. They have been extremely responsive to my requests. The process for putting a claim in is easy and once you are established the response is fast. Thanks for such good care of me and my pup.
Insurer: Trupanion
By: Abby
A great choice for pet insurance!
We have had healthy paws for over 7 years now and love them. Filing claims on their app is so easy and they stay true to their word about what they cover and what they do not cover. We are very happy!
Insurer: Healthy Paws
By: Shanna
I recommend this insurance
I highly recommend this pet insurance. The service is outstanding. Communication and claims are very easy to handle.
Insurer: Nationwide
By: Daniel
Great Company
I really appreciate this company. They check up on my furbaby after vet visits. The phone agents are friendly and knowledgeable. I can't imagine not having health coverage for my golden retriever!
Insurer: Nationwide
By: TyAnna
Pet Insurance gives me peace of mind.
In 2000, I lost a pet to cancer, and lost a lot of money. Back then, very few pet insurance companies could be found. VPI was a relatively new company, and I have stayed with this company which is now NationWide. I lived in Pennsylvania then , NC now. Every single pet has been insured by your company. I no longer worry when a procedure is necessary, I want what is best for my babies. Now I have two Irish Water Spaniels (Reese and Kurre) and one cat named Cricket, who was last to receive necessary teeth cleaning and oral surgery. When the vet voiced concern for what may cause infection, we scheduled the procedure immediately...however COVID-19 interfered and we rescheduled. Cricket quickly recovered, and I couldn't be happier. NationWide very quickly repaid most of my expense. Thank you.
Insurer: Nationwide
By: Susan
I am so happy I have Nationwide insurance for Ojai
Nationwide has been wonderful for keeping Ojai healthy. The claims process is user friendly. I couldn't be happier with Nationwide.
Insurer: Nationwide
By: Jeff