Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Great company to deal with
Nationwide has been extremely helpful and easy to deal with!
Insurer: Nationwide
By: John
Best pet insurance ever
I can't stop telling everyone I know about how amazing this pet insurance is! It covers everything, it's very easy to submit new claims and it's fulfilled electronically...I recommend this to everyone getting a new pet and will always use Nationwide for future pets!
Insurer: Nationwide
By: Doug
So lucky to have Nationwide!
We are so lucky to have Nationwide as our insurance provider for our pup, Remy. Submitting claims with them is super easy and quick and we get the reimbursements back SO FAST! It honestly amazes me at how quick the turnaround can be. Every reimbursement has been fair and I am amazed at how much is covered under our plan. Thank you Nationwide!
Insurer: Nationwide
By: Emily
Grateful for your service
The experience of having a kitten that could possibly die was very scary and painful. When I called trupanion to make sure this incident was covered I talked to a wonderful woman who assured me Lucca was covered. She took the time to explain the process and didn’t make me feel stupid about what happened. Trupanions turn around for the claim was very quick and I was pleasantly surprised! You guys are awesome! I’m glad I signed up for your pet insurance.
Insurer: Trupanion
By: Sasha
Nation wide is the very best
We are so very pleased with your insurance company and the plan we have it's well worth the monthly premium that we pay and your quick response to any claims that we send in we recomend you to everyone thanks again
Insurer: Nationwide
By: Dwight
Lori
Great customer service! The only thing that would make it easier is if you could file the claims online directly from the website. Rather then downloading the form and receipt pics and attaching to the email. Thanks
Insurer: Nationwide
By: Carrick
Fast, Fast, Fast!
Chloe is doing very well, thanks. I appreciate your having reimbursed the expenses so quickly.
Insurer: Nationwide
By: Ellen
Great service
I’m very pleased with my nationwide pet policy. Ollie has had rough go the past 12-18 months but I feel like he’s nearing 100%. Nationwide gave me quick and efficient service during this tough time. I can’t thank them enough.
Insurer: Nationwide
By: Mike
Good coverage that's easy to access
After adopting a cat that ended up with diabetes and a lot of dental work required, having insurance turned out to be crucial. It's awful to be in a position where you feel like you have to choose between your pet's health and your financial situation, and fortunately this policy has enabled me to stay focused on my cat's health rather than worrying about if I can afford to take care of him. Both the one-time big cost of the dental work and the recurring costs of insulin and syringes have been covered, which has made it all much more manageable. It also helps that it's incredibly easy to submit a claim with the invoice from the vet through an app. Takes less than a minute after the first time it's set up and usually only takes a couple of weeks to get reimbursed.
Insurer: Nationwide
By: Dylan
Best insurance a dog could have!
Easy to file a claim, quick decision making. Love it.
Insurer: Nationwide
By: Kim