Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Terrible customer service. No support in case of emergency.
1- terrible customer service 2- no answer 3- company just charge you each month for plan with no support on emergency case. 4- you are not a good friend for my dog. 5- never and ever suggest your company to any one else. 6- after 12 days of my claim, no one answer me.
Insurer: Pets Plus Us
By: Masoud
Nationwide is a far and reliable insurance company!
Nationwide is a far and reliable insurance company! I plan on keeping them for as long as possible!
Insurer: Nationwide
By: Jacqueline
Excellent
Claims are paid promptly. Service has always been good .
Insurer: Nationwide
By: Cindy
Best Customer Service!
Best customer service I have seen from anywhere in a long time. Everyone is ready to help and answer any questions. I’m new to making claims and had lots of questions. Every time I called they were willing to help. I got my payments for a surgery my dog had to have quickly!! Highly recommend!!
Insurer: ASPCA
By: Laura
AMAZING pet insurance best choice I made when it came to protecting my fur baby!
Nationwide has been SUPERB when it comes to covering my fur baby! No complaints except that I SHOULD HAVE GOT THIS COVERGAE SONNER! They make EVEYRHING easy from filing the claim, speaking with representatives, fast claim turn around time, and even sending a follow up email when my baby got sick saying they were rooting for her and checking in on her! Such amazing experience and I recommend it to all my friends with fur children!
Insurer: Nationwide
By: Jessica
Very helpful and nice
Very helpful and nice
Insurer: Trupanion
By: Maria
Very helpful always.
Very helpful, always.
Insurer: Trupanion
By: Patricia
Eduardo was very helpful!
Eduardo was very helpful!!
Insurer: Trupanion
By: Joyce