Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Great Customer Satisfaction
I am pleased to say that Nationwide is very attentive to my pets needs and my concerns. They are very quick and efficient when it comes to any claims that I submit. I am very satisfied with their service.
Insurer: Nationwide
By: Jose
great insurance
Love this insurance, it actually does what is says and they are reliable in every aspects . Recommend it 100%
Insurer: Nationwide
By: Stephanie
Thank you for following up on Emma! She is doing great
Thank you for following up with us and our precious Emma! She is doing great now and has not had any further complications from her spaying. She is a joy and of course spoiled rotten LOL. You have taken care of our Corgis for many years and you have always been fantastic especially with our claims. Thank you very much. Sandie Puff
Insurer: Nationwide
By: Sandra
Healthy Paws is responsive and follows up with my concerns.
Claims are reviewed quickly and paid as fast. All of my pets concerns are met as well as mine.
Insurer: Healthy Paws
By: Matthew
Your service is very very poor
There was so much back and forth and the service either excludes pre existing conditions or anything normal that I’d pay for anyway through your Well was program. I am absolutely switching services. You didn’t even try to make this right when I stated exact reasons and problems. You made me do so much work for $10 claim coverage.
Insurer: Embrace
By: Tee
The reasons we LOVE Healthy Paws Pet Insurance.
We love Healthy Paws Pet Insurance and Foundation. Our sweet Rottweiler, Keeva, was welcomed into our family in early 2018. Our son and his wife had decided on pet insurance after a scary expensive event with their Labrador. His wife researched many companies and settled on Healthy Paws. We trusted her judgement and also went with Healthy Paws. We thank goodness every day we chose this company. Not only is it reasonably priced they cover the most important things with no questions asked. They have a fabulous app that makes submitting claims a breeze! Keeva accidentally broke through her stitches after her spay, Healthy Paws covered, basically, another surgery. She has needed some medications over the years for little things like ear and eye infections. Recently she had to have emergency surgery when she ruptured her crucial ligament in her back left leg. The support and comfort of knowing we had excellent insurance helped make a bad situation more tolerable. They even check-in after an issue to make sure your pet is doing OK. I am not sure what we would do without Healthy Paws. The Foundation part is equally as wonderful. They donate back to other foundations, organizations, and rescue services that help find homes for homeless fur-babies.
Insurer: Healthy Paws
By: Leslie
Easy process
Our dog needed very expensive and extensive dental surgery for a broken tooth. We put in a claim online and it was paid out/reimbursed in full in a few days. No issues, no arguments, no denials. I wish human health insurance was this easy and hassle-free.
Insurer: Nationwide
By: Rachel
Y'all are AWESOME
Great customer service, speedy return on claims
Insurer: Nationwide
By: Shari
Awesome response
Our Nationwide Relationship started a little rough, with an illness exclusion that in my opinion was uncalled for, but I can say that they are very responsive and attentive, and they make submitting a claim very easy and intuitive.
Insurer: Nationwide
By: Rodrigo
Excellent Service During a Stressful Time
A few months ago I was absolutely heartbroken when I suddenly had to put one of my 2 sibling kittens to sleep after an FIP diagnosis. Nationwide was so kind and understanding when I called to cancel the policy I had just gotten for the kitten who passed. Since my other kitten, Turbo, is such a social kitten, I knew i had to adopt a friend for him. A few weeks later, I brought home Maverick. He and Turbo have been best buddies ever since. Recently, Maverick became lethargic, had no appetite, and began having severe respiratory congenstion. Despite not being able to take him to the normal vet I use, Nationwide made the claims process so simple and really took a huge burden off my shoulders so I could just focus on making sure Maverick made a full recovery, which he thankfully has! Now he and Turbo play with each other around the clock and I have peace of mind that my 2 fur babies are covered.
Insurer: Nationwide
By: Victoria