Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
Helpful and professional
We've been happy with the service from Nationwide Pet Insurance. They're prompt and professional and fair.
Insurer: Nationwide
By: Victoria
Easy Claim Filing
I have been a customer of Nationwide Pet Insurance for almost 4 years. The past year I have seen improvement with ease of filing claims, and quick reimbursements.
Insurer: Nationwide
By: Karen
Nationwide is the best!
My furkids are my children and I feel at ease knowing they are insured through Nationwide. I switched to Nationwide a few years ago after having insurance through PetPlan. The only regret I have about switching is that I wish I did it sooner! Nationwide continues to make improvements which makes filing claims easy and payment is received promptly. The ability to change coverage from one tier to the next is wonderful. Their customer service is terrific. Thank you Nationwide!
Insurer: Nationwide
By: Sheri
The tag “ Nationwide is on your side” is 100% accurate.
The claim process is extremely easy and the repayment of the claims I submit are so quick! The times I have had to clarify information with a Nationwide staff member, they were always so friendly and helpful. This is truly a great company to work with. I wish I had signed on with them sooner!
Insurer: Nationwide
By: Gianna
Very easy and convenient
I’m very pleased and impressed with the ease of filing claims thus far. My only recommendation would be to inform customers of the direct pay from the onset. It was a little frustrating to find that my first claim was sent via mail (especially when I’m not home in NYC due to COVID)
Insurer: Nationwide
By: Matthew
Nationwide made it so easy
My dog was not feeling well after I returned to work and it was time for her annual checkup. I made the appointment and filed the claim. The claim form was short and easy to follow. I had my check in about a week. That was so fast and easy! Thanks!
Insurer: Nationwide
By: Melissa
Worth Every Penny
If I paid my monthly pet insurance premium for my dog's entire life and he never had an injury or illness, it would still be worth it for peace of mind. Unfortunately, we have encountered injuries, and peace of mind expanded into tangible benefits. Healthy Paws has been consistently responsive and helpful through our many claims. The process of submitting a claim for reimbursement is easy and the reimbursements have been prompt. Our dogs are part of our family and I knew if anything ever happened I would feel compelled to do whatever it takes to get them healthy. "Whatever it takes" with veterinary care is often costly and stressful. Being able to take the financial worry out of the equation so you can focus on caring for your pet is invaluable.
Insurer: Healthy Paws
By: Cara
Nationwide customer service is great.
I am very happy with Nationwide. Any questions I may have, they are always good at answering all my questions and very thorough with explaining it. Processing of claims are always in a excellent manner.
Insurer: Nationwide
By: Norma
Nationwide Per Insurance is the best pet insurance!
I was a little put off at first because I had to file my claim myself instead of the vet filing for me, but this process is so easy and fast. I had trupanion for another animal so I can compare the two. Nationwide is by far the better. Once I have submitted a claim, they quickly make a determination and pay very quickly. When I have had questions they have answered them quickly and thoroughly. Trust Nationwide with your pets health. They are awesome!
Insurer: Nationwide
By: Nancy
Trupanion is a Godsend!
Trupanion agents held my hand through this trying time, both compassionate & knowledgeable. They called the Hospital for me when I was overwhelmed! A true Godsend!! Highly recommended.. My Own Dr. wants to sign up! I recommend your Pet insurance to everyone I see! Family, friends & strangers! Thank You Trupanion for being a truly wonderful insurance company!
Insurer: Trupanion
By: Maryann