Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nationwide is the best for Hercules!
Hercules has been sick with respiratory infection since spring has started. For the most part we can help him but lately it has been bad. I took Hercules to our vet. I made a claim within minutes of leaving the vet, its very easy to do from my phone's app that Nationwide uses. With a week I was reimbursed and I am very happy to know Nationwide really is om my side!
Insurer: Nationwide
By: Richard
review
For one incident, we submitted 3 claims. Two of the claims' reimbursement came quickly, but there was a bit of confusion with the third claim, but was quickly resolved. We used the app to submit the claims, and we uploaded 2 documents. Although we received a 'successful upload' notice in the app, it turns out that only one of the document actually successfully uploaded, leaving the second (and most important) document, unsubmitted with the claim. We had to call customer service to figure out what happened, and we had to resubmit the claim. Not a huge deal, but did delay our time to reimbursement by about one week.
Insurer: Nationwide
By: bethany
I love Nationwide for pets!!
So easy. Customer Reps are always kind and helpful. I’ll never be without this insurance.
Insurer: Nationwide
By: Me
Coverage denied for vomiting and diarrhea as had issue with diarrhea as a puppy (treated at home with pumpkin)
My 1.5 year old dog went to emergency for vomiting and diarrhea. Trupanion denied the claim as in my vet's notes she had had diarrhea as a puppy before she was covered that was so minor I didn't bring her in for it. She also had diarrhea twice since while covered. This time she had severe diarrhea as she had likely eaten garbage off the street. I wish I could leave Trupanion but it is hard because of other pre-existing conditions. I regret that I may need to stay with them. I've heard Desjardins is good and would like to switch.
Insurer: Trupanion Canada
By: Hannah
So glad I have pet insurance with Nationwide!
Nationwide continues to provide exemplary customer service and to keep the claim process simple and painless! As a pet owner, I believe getting pet insurance is one of the best decisions I've made. My dog is an important member of my family and Nationwide makes pet ownership easier.
Insurer: Nationwide
By: Leigh
Would highly recommend Nationwide Pet Insurance
I would highly recommend Nationwide Pet Insurance to any pet owner. The customer service is friendly, and customers have a good choice of policy.
Insurer: Nationwide
By: Beth
The best decision that i made regarding my dog health
I decided select nationwide as our pet insurance and has been the best decision regarding my dog health. The claim process is very easy and their response is very fast.
Insurer: Nationwide
By: Eileen
Expedient response time
Response times were quick
Insurer: Nationwide
By: Kim
Wonderful insurance!
Pets Best has been a great partner in taking care of my rescue girl. They are very responsive to my questions and have been equally quick to pay the claims. Couldn't ask for anyone better.
Insurer: Pets Best
By: Jan
Need it, want it, gotta have it.....Nationwide Insurance!
Never an issue with our pet insurance company. Payments are prompt, communication is efficient, EOB’s are thorough.
Insurer: Nationwide
By: Joe