Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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You sent an email saying you were glad you could help with the cost of my visit but havent helped with anything yet.
I entered 2 claims five minutes apart and the only one you have processed is the one you applied to my deductible. Why is the other taking so long? Because you have to pay out? I would like a phone call or email explaining the holdup or I will explore other options for my pet's insurance. Clearly you arent busy if the one was processed as quick as it was. Seems you are waiting to reimburse my for my claim....not cool during a pandemic when money is tight and work is scarce. Your call....your communication moving forward will determine whether I continue to do business. With you or stop recommending you to my neighbors and look elsewhere.
Insurer: Nationwide
By: Travis
Embrace is responsive and timely.
Embrace resolved my claim in a little over 2 weeks. They were responsive and timely to my claim.
Insurer: Embrace
By: Jane
Nationwide Pet Insurance: Simply Awesome!
I am 100% satisfied with My Nationwide Pet Insurance. Never had any problem with my claims which are always process in a timely manner. If I have any questions I can always count on their Customer Service. Simple awesome!!
Insurer: Nationwide
By: Lillian
Great Intro!
We've only had Pet Insurance for a few months for our puppy, but I've been really impressed by your level of service and the ease of submitting claims on your website and app. Thank you!
Insurer: Nationwide
By: Mike
Wonderful experience
We have very good experience with Nationwide pet insurance. The claim is easy and payment is timely. Would recommend to anyone who loves your pets and doesn’t want to delay treatments due to financial concerns.
Insurer: Nationwide
By: Kelly
Beau's Mom
My German Shepherd puppy has multiple medical problems. Trupanion has been so perfect to work with. Ongoing problems are paid at 90% after the lifetime deductible is met. My Beau visits the vet specialist often. Claims are so easy to submit. Download and submit claims in minutes. Claims are paid within days straight into my bank account. Great experience. So glad I listened to the vet tech that recommended I enroll him with Trupanion.
Insurer: Trupanion
By: Kay
Submitting claims is very easy Response time are quick
Submitting claims is very easy Response time are quick
Insurer: Trupanion
By: Kellie
Always there when we are in need.
Always there when we are in need. Great staff.
Insurer: Trupanion Canada
By: Cheryl