Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Received reimbursement really quick!
Both times I've submitted claims response time has been minimal. I should of done pet insurance long ago. Thank you.
Insurer: Nationwide
By: Shirley
Claims process was a little overwhelming in that I had to provide records unrelated to Rigley's emergency surgery.
Overall, I was very satisfied with outcome. It was stressful in that I paid total vet bill just prior to pandemic shutdown and I was concerned about my employment since I was less than 6 months in a new job. All turned out well especially with your CSRs helping by contacting vet clinics and requesting medical records.
Insurer: Nationwide
By: Glen
Best pet insurance on the planet
I couldn't believe how fast the insurance money was in my account! After 7 days from filing the claim, i got the 90% back on a $3500 TPLO surgery claim! I have referred you to as many people as i can!
Insurer: Nationwide
By: sheila
Very well done
Every claim has been handled quickly and we are truly happy we enrolled our dog lumber. Thank you!!
Insurer: Nationwide
By: Ami
Amazing
Loved that you have updated the way we submit claim, much easier now. Overall love all that you guys do for our pets!
Insurer: Nationwide
By: Jean-Claude
Thank you for such an easy claims process and fast service!
Having a puppy means lots of vet visits. Nationwide pet insurance has been great along the way. Claims are easy and payments are fast.
Insurer: Nationwide
By: JOSEPH
I was skeptical but now I'm a fan of Nationwide
Our 3 year old Japanese Spitz has had more than his share of injuries and also has eaten a couple of things we needed to get checked out. He also had to have some minor surgery. The claims were simple to file online after scanning in or uploading an image, and were paid promptly. I do find this insurance to be worthwhile.
Insurer: Nationwide
By: Marjorie
Best decision ever
I am so pleased with my pet insurer. I appreciate the ability to have affordable insurance for my fur babies. Every claim I have submitted is reviewed in a timely manner. I will always have my pets insured with Nationwide Pet Insurance.
Insurer: Nationwide
By: Kim
Best Insurance!
This is my first experience with pet insurance and it's been extremely positive. The website is easy to navigate and submitting a claim is efficient and quick, as well as the turn around of processing the claim happens so quickly.
Insurer: Nationwide
By: Billie
Great Experience so far!
This has been a great experience so far. We have a wellness plan and it's been well worth it, caring for our puppy. I also appreciate that added comfort knowing that he is covered in so many circumstances. The only thing that I think would make it easier is if claims could be submitted through an app, but it's been very easy overall. Thank you!
Insurer: Nationwide
By: Leah