Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Claim processing is a breeze!
Submitting claims for our pet is especially simple! The claims department processes them quickly and any reimbursement is given within days!
Insurer: Nationwide
By: Karin
Thank you for everything
2020 has been a tough year and Covid didn’t help but Nationwide sure did! We didn’t realize how sick Maggie, our Coton de Tulare, was & she passed quickly after her diagnosis but so thankful Nationwide helped us for all our vet costs and cremation! We soon noticed Coco, our Westie was missing Maggie and she needed a check up! Thank you Nationwide for covering her last vet bill. Since I was furloughed due to Covid, I struggled to know if I could cover the bill, but so thankful Nationwide was there to help me.
Insurer: Nationwide
By: Christina
Highly Recommended
Nationwide is the best insurance. I've had them for years and several pets and ZERO complaints.
Insurer: Nationwide
By: Anne
So grateful
So thankful i purchased this plan for both of my furbabies. I didnt feel alone during the process and worry for my babies health.
Insurer: Nationwide
By: Kayna
Great caring service and quick response time!
Have had nationwide over 2 years and no complaints or issues. Easy to understand and quick payments. Caring people.
Insurer: Nationwide
By: Andrea
TPLO surgery (tibial-plateau-leveling osteotomy)
I took out insurance on my dog because of the rising costs of veterinary services. Zoe is my 4th American Bulldog and none of my other very athletic and muscular AB's have ever needed orthopedic care before, so when Zoe tore her ACL it was a complete shock! I took her to a vet specialist about an hour away and was quoted $5500 for the surgery (!). Fortunately I asked around and found a "mobil vet" who specialized in this procedure and worked with over 40 vets in my area and performed the surgery for nearly 1/2 this cost. I got prior approval/clearance from Embrace before the surgery (which I highly recommend). The approval process was fast, as was the refund for the surgery itself. I am SO glad I had this insurance and can not recommend this company more! They are very organized and professional.
Insurer: Embrace
By: Sharon
Amazing claim process
Shiloh was losing weight, diarrhea, & vomiting. We took her to our vet and found out she was not retaining the nutrients in her food. We are giving her a b-12 shot, changed her food to Purina Pro Hydrolyzed food with a pancreatic powder. Claim process was very easy. She is going gaining weight and on her way to recovery. Thank you Nationwide for always being there for all 5 of our furry children.
Insurer: Nationwide
By: Michelle
Great!!!
The claim took awhile and needed lots of additional information but given the large amount that’s as expected and I am so grateful they paid for my puppies surgery, really helped given all we are going through In 2020. Please keep understanding and helping the pets under your coverage nationwide! :)
Insurer: Nationwide
By: Renee
Customer Service
Customer service was amazing, very responsive to my call and needs and also very quick to review my claim
Insurer: Nationwide
By: Miguel
claim service
Customer service is great and claim reimbursement comes quickly
Insurer: Nationwide
By: eileen