Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Exceptional Service
It’s been a blessing having Nationwide for Caesar’s care. Excellent service and short claims turnaround.
Insurer: Nationwide
By: Wade
Everyone has been so caring, kind and helpful at ASPCA Per Insurance.
Everyone at ASPCA Pet Insurance has been caring, kind and helpful. I especially appreciated the call from Shelley in customer service to check in on my dog Gucci. It was so nice. She answered some questions I had about coverage. Thank you everyone for being there for me and Gucci.
Insurer: ASPCA
By: Rachelle
Easy!
Absolutely simple and supportive claims process. The ability to upload photos of invoices from the phone is fantastic and has greatly improved the experience. (Can you imagine having to find a fax machine when we are all working from home during this pandemic)? I also feel like they genuinely care about my pet’s well-being - that means the world to me.
Insurer: Nationwide
By: Doug
Super easy and helpful
Healthy Paws has been exceptional for our pup, Riley! Submitting a claim is super easy, the turnaround time is always very fast, and they even reached out to check on him once after a hospitalization. We highly recommend Healthy Paws!
Insurer: Healthy Paws
By: Nick
Great and timely service
I am very pleased with the way Luka’s claim was handled, very quick Processing and respond.
Insurer: Nationwide
By: Marjon
We love everything about the insurance. It is expensive but I understand the monthly amount goes down after the first year!
I am Impressed with the turnaround time for claims. Fortunately, Teddy is very healthy. We just got his heart worm and flea and tick preventive and he was weighed for that. Have recommended Nationwide on FB and to friends.
Insurer: Nationwide
By: Debra
I love your company. Everyone is easy to talk to and very understanding and caring./
Nationwide is one of the best companies that I deal with. They are always ready to talk to you on the phone to solve a problem. Their computer program is easy to work and they are quick with their claims department. I just used their 24/7 vet service for the first time and I was quite impressed. I would refer your company to everyone I know. I have your major medical policy but I feel it is really worth while as my little girl is now 12 years old. Thank you for all you do.
Insurer: Nationwide
By: Tobi
Anytime we have called Trupanion they are always so sweet and truly care about our little Maltese Georgie Ann & we appreciate their kindness and their caring nature!
Anytime we have called Trupanion they are always so sweet and truly care about our little Maltese Georgie Ann & we appreciate their kindness and their caring nature!!! Trupanion is amazing??????????
Insurer: Trupanion
By: Noelle