Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Best Insurance for Dogs
I am so grateful to Nationwide Pet Insurance for helping me care for my dog Lala. Lala is truly my best furry friend. During the COVID-19 crisis, Lala has had a mysterious illness and required care including hospitalization, many vet visits and medications. Without Nationwide Pet Insurance, I would have had to worry about giving her care based on the prices, not just on what care she requires. Thanks to Nationwide Pet Insurance, I have peace of mind knowing that when Lala needs care, we can afford to get it. I appreciate the Vet 24/7 Help Line, they help me decide when its time to go to the vet or get another opinion. We hope Lala is beginning to recover, but if she needs more care, I am sure Nationwide will be there to support us.
Insurer: Nationwide
By: Kate
Love the insurance option, but the claim process could use improvement
Most things have been covered and the beginning stages of the claim process is pretty easy (would love for the system to save past info like my vet). It is the processing part that could use some improvement. Communication is key and it seems like there is no communication after the claim is submitted. I would love an email that gave me the step by step update (ie. Claim received, claim processing, NIGO and need more info/approved with X as payment). Also, I hate how if I’m missing something or the supporting docs aren’t visible then it is just closed and I have to do a completely new claim. There should be a NIGO process where a reach out via phone or email happens to see if I can provide the info before closing. Really not an effortless experience in my eyes.
Insurer: Nationwide
By: Jacob
Simple, quick, reliable
Every claim I have filed has been a simple, quick, and reliable process. The coverage is clear and thorough.
Insurer: Nationwide
By: Alyssa
Best experience, Nationwide is there when you need
Nationwide is the best pet insurance I’ve ever had. I can take my dog to any vet (prefer experience with IG, due to lean body low fat) especially when anesthetizing, critical they have years of experience working with IG’s special needs. As I have searched to find the best vet with IG experience Nationwide supports us with care. So grateful to have Nationwide by our side! 🐕🦺
Insurer: Nationwide
By: Cynthia
Thank you Nationwide for caring about our family!
Never had a problem with claims with Nationwide. Forms are easy to find and claims are easy to submit. I receive clear and timely communications to let me know what the status of my claim is including detailed information about coverage. It really does help to know that you have a little extra support and money coming back when you have to spend money to care for your family member. I would highly recommend Nationwide for their coverage and costs.
Insurer: Nationwide
By: MARIA
Awesome claim service!
We have been insured with Nationwide for many years. Filing claims are easy and payment is very prompt.
Insurer: Nationwide
By: Brenda
Easy to navigate claim form and prompt payment
Excellent Service and prompt payment
Insurer: Nationwide
By: janet
Wonderful
It was quick and easy to use! Very consumer friendly!
Insurer: Nationwide
By: Aimee
Efficient, easy and responsive
Filing my claim was easy, I received prompt email updates, and the ability to deposit the funds directly into my account vs. mailing a check was so convenient! Very satisfied with the service I received.
Insurer: Nationwide
By: Jessi
Great support
Working with Nationwide as our pet insurance, has been easy and without any trouble!
Insurer: Nationwide
By: Paul