Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Insurance that actually works the way you hope it will
My dog got a UTI and bladder stones. She had surgery, complications from surgery, and a few lingering issues after that. The combined bills from her multiple vets hit the low five figures. Healthy Paws paid the bills (minus the deductible and copay, of course) without any dispute. The process of submitting claims was extremely easy (drag and drop a pdf copy of the bill to a box on Healthy Paws' website and hit the "Submit" button), and the time for Healthy Paws to reach its determination was only about 1-2 weeks. The checks arrived promptly after that. I can't emphasize enough how grateful I am that when the vets would apologetically tell us that the next procedure was probably going to cost another $$$$, I could say, "No worries, she has insurance -- go ahead." In the end, my dog recovered, and I'm very grateful to everyone who helped us through this -- most notably her vets and Healthy Paws.
Insurer: Healthy Paws
By: Suzanne
Great pet insurance
Trupanion is awesome! I didn't have to do anything, it all went through my vet clinic and only took a few minutes
Insurer: Trupanion Canada
By: Heather
Kendra was very informative and pleasant to talk with. She was able to help me understand how it works.
Kendra was very informative and pleasant to talk with. She was able to help me understand how it works.
Insurer: Trupanion
By: Marion
Lynn was very helpful
Lynn was very helpful
Insurer: Trupanion
By: Robin
No isssues
Trupanion is a AAA insurance company for your pets. Working with your vet, they process claims efficiently and seamlessly.
Insurer: Trupanion
By: Karen
we love Trupanion
Trupanion is everything we signed up for and more-A wonderful company-honest- compassionate and professional. Integrity- we are very grateful for all your help with our pets health
Insurer: Trupanion
By: Ruth
Not worth the money
Very disappointed that the claim was denied citing "preexisting condition" We were not aware that this was considered pre existing and feel the diagnostics should be covered.
Insurer: Trupanion
By: Paws
Very helpful and thorough.
Very helpful and thorough. Good history handling vet charges and payments.
Insurer: Trupanion
By: Sean
Fast, smooth, fabulous service!
So far, I’ve been extremely pleased with Healthy Paws. Their service is awesome, with an easy process to submit a claim, great and easy to reach customer service (I reached out to them pre and post filing a claim), and claim got reimbursed faster than the 10 days target they state. Would really recommend Healthy Paws to anyone looking to insure their pet.
Insurer: Healthy Paws
By: Sarah
We have assurance that we can meet unexpected costs for our beloved dog.
Our dog has a few chronic problems despite her being less than age 2. Claims are super easy to do on my phone & payment is prompt into my account without any hassle or long delay. Our friend used Trupanion for years for her dog with the same good experience. Thanks for being there for us!!
Insurer: Trupanion
By: Maureen