Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Pet Insurance is a wise investment when talking about the healthcare of my animals.
Pet Insurance is a wise investment when talking about the healthcare of my animals. Payments for injuries go out quickly and customer service is wonderful.
Insurer: Trupanion
By:
Always very friendly and helpful.
Always very friendly and helpful.
Insurer: Trupanion
By: Jamie
Elizabeth was very friendly and even commented on my kids names.
Elizabeth was very friendly and even commented on my kids names. Every time I call I'm always pleased with the service I get!
Insurer: Trupanion
By: Erica
You guys are always wonderful
You guys are always wonderful
Insurer: Trupanion
By: Jacquie
Thorough response
Your response time once you received a claim from the vet as well as your detailed status is very much appreciated.
Insurer: Trupanion
By: Emma
Great client care
The gentleman I spoke with was very helpful and friendly. All of my questions were answered in detail and it was a very pleasant process. I made the right choice with Trupanion. Thank you!
Insurer: Trupanion Canada
By: Tyler
Because each time I've had to contact Trupanion the people on the phone have been concerned compassionate helpful and caring
Because each time I've had to contact Trupanion, the people on the phone have been concerned, compassionate, helpful, and caring
Insurer: Trupanion
By: Deborah
Chad was calm informative and supportive when I called to inquire about changing my policy premium and submitting claims more than a year old for our little Quila who had to be euthanized in May of 2019.
Chad was calm, informative and supportive when I called to inquire about changing my policy premium and submitting claims more than a year old for our little Quila who had to be euthanized in May of 2019.
Insurer: Trupanion
By: Kristin
Each time I contact Trupanion or submit a claim the whole team is very helpful.
Each time I contact Trupanion or submit a claim the whole team is very helpful. They answer questions and provide clear explanations as needed. I am very happy with Trupanion!
Insurer: Trupanion
By: Darlene