Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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My very short experience with Trupanion has been good.
My very short experience with Trupanion has been good. Answered lots of questions for me when I was considering joining. Today the chat was really great. Laura answered my questions simply and clearly. And fast!
Insurer: Trupanion
By:
Quick response time
No negative experience; all positive thus far
Insurer: Trupanion
By: Xiomara
Agent was pleasant and immediately answered my question
Agent was pleasant and immediately answered my question
Insurer: Trupanion
By:
My TruPanion Experience.
Filing my claim was simple, acknowledgement was almost immediate. Processing my claim was expeditious and payment was directly deposited in my bank account. Can't ask for better service.
Insurer: Trupanion
By: Martha
New customer
Website was very good, but I like to speak to a person personally for a new service and I just found them very short and to the point, not very friendly to a new possible customer.
Insurer: Trupanion
By: Gregory
Bethany was very kind compassionate and helpful.
Bethany was very kind, compassionate, and helpful. She listened to my concerns and was able to help me. Please thank Bethany for me.
Insurer: Trupanion
By: Rachel
Happy
Great customer service and care.
Insurer: Trupanion
By: Katrina