Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pet Insurance
Having dealt with Pets Best on numerous occasions I can say they are efficient, fair and their level of communication is excellent. These day's it is good to have pet insurance and Pets Best is a good insurer.
Insurer: Pets Best
By: keith
The process for submitting a claim was quite easy. The staff amazing!
The process for submitting a claim was quite easy. The staff amazing! I had to call a few time with questions and every person I spoke with was caring and took the time to talk to me about my dog and asked how he was doing. They have even emailed me after the claim was completed to check in on Howard, my dog. This company is special and I mean that in the very best way.
Insurer: Healthy Paws
By: Billie
Trupanion is the absolute best!!
Trupanion is the absolute best Pet insurance company!! Customer service is second to none. Fast and easy and affordable. The Trupanion team love your fur babies almost as much as we do. Best decision we ever made. Thank you for taking such good care of Mia!!
Insurer: Trupanion Canada
By: Dora
I am so grateful to ASPCA pet health insurance.
As a senior living on a fixed income and a very tight budget, the decision to incur another monthly bill for pet insurance was a difficult choice. It meant giving up something I currently used (cable TV) for something I might never use at all. I decided I could live without cable, but not without my puppy if he ever was injured or sick. So I set about doing my homework ,and evaluated several different policies from leading pet insurers. I took my time, spoke to sales reps, did my research and settled on ASPCA pet health insurance. I recall the conversation with the rep that made me feel I could trust ASPCA to fulfill their promise to me and my puppy, papi, if I ever needed them. This summer papi got very sick. I rushed him to the vet who said take him to the emergency room immediately. It was a frightening experience and I was very afraid . Needless to say the emergency hospital costs and follow up care was very expensive, and I really didn't know if ASPCA would cover the costs as I had never submitted a claim before, or knew any other pet owners who used this same company. I took a leap of faith and remembered that sales rep who made me feel I could trust ASPCA . I'm not the most tech savvy person but following the instruction on their very user friendly app I was able to file my claim. I called a week after to talk to someone to make sure I had done everything properly. That person said things looked good and in order and I believe she said it took 4 to 6 weeks to process a claim. ( that's from my memory but I could be mistaken.) I recieved two emails saying my claim was still under review and I began to start to worry. The money I used to pay the hospital bill was my rent money, so I began to imagine worse things happening than just a sick puppy. Lol Exactly 1 month from the day I submitted my claim ASPCA pet insurance approved my claim. I honestly can say I was quite pleasantly surprised and enormously relieved. The money was direct deposited into my account in less than two days. Maybe in my old age I've become cynical and less trusting, but It certainly is reassuring to do business with a company that keeps their word. I am so grateful to ASPCA for paying my claim and for being so kind and understanding with me when we talked over the phone. I felt like they cared about me and Papi. Their actions certainly proved that they did. They kept their word to me. I trust them enough to tell my friends to take out policies with ASPCA. Thank you kindly.
Insurer: ASPCA
By: Thomas
My very short experience with Trupanion has been good.
My very short experience with Trupanion has been good. Answered lots of questions for me when I was considering joining. Today the chat was really great. Laura answered my questions simply and clearly. And fast!
Insurer: Trupanion
By:
Quick response time
No negative experience; all positive thus far
Insurer: Trupanion
By: Xiomara
Agent was pleasant and immediately answered my question
Agent was pleasant and immediately answered my question
Insurer: Trupanion
By:
My TruPanion Experience.
Filing my claim was simple, acknowledgement was almost immediate. Processing my claim was expeditious and payment was directly deposited in my bank account. Can't ask for better service.
Insurer: Trupanion
By: Martha