Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Trupanion has always worked to settle my claims very quickly.
Trupanion has always worked to settle my claims very quickly. Great customer service!
Insurer: Trupanion
By: Lisa
The Best Pet Insurance Available!
Claims are expedited and the process easy to follow. Turn around time is super quick and representatives are knowledgeable, friendly and helpful when questions occur. There is virtually no "on hold" wait time when one calls Trupanion,
Insurer: Trupanion
By: Marion
Customer service fast turn around of claims and user-friendly interface.
Customer service, fast turn around of claims and user-friendly interface.
Insurer: Trupanion
By:
Great service
Enrollment was fast and easy. I made an error when creating my account, I clicked on the chat and had an immediate response, the girl fixed the problem with in five minutes. Great experience.
Insurer: Trupanion
By: Mary
A Good Choice for Pet Insurance
The processing of claims is done in a timely manner and the explanation of approval or denial is made quite clear. I have been pleased with the service that Trupanion has provided in the last several years.
Insurer: Trupanion
By: Ann
Prompt response to a sad event
We experienced the tragic loss of our little dog through apparent ingestion of rat poison; the bill for the vet's attempt to save her was over $2000 . Trupanion's claim form was brief and simple to fill in on line, with easy provision for uploading the medical bills. The response was amazingly quick and covered most of the claim.
Insurer: Trupanion
By: Ian
We've always been extremely satisfied with the service and standards of Trupanion!
We've always been extremely satisfied with the service and standards of Trupanion! They are the only company I recommend.
Insurer: Trupanion
By: Louis
The strong dog
Always fast and efficient when processing clams and very smooth claims process. My pet would not be alive today if it was not for the trupanion team. From the bottom of my heart me and my family thank you.
Insurer: Trupanion Canada
By: Steven
Sick puppies can be expensive...
Efficient and effective. Quick to help when needed.
Insurer: Trupanion Canada
By: Kyla
I chose it because Emilee was very pleasant and knowledgeable.
I chose it because Emilee was very pleasant and knowledgeable.
Insurer: Trupanion Canada
By: Warren