Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Not my first pet insurance company over the years, but by far, the best!
We have an 11 year old pure bred black lab that i got as a puppy in 2009. At that time, I immediately picked up pet insurance from a different company, but I believe Healthy Paws started back in 2009 as well, though i didn't know about them at the time (unfortunately). I started with Healthy Paws in June of 2017 after cancelling my previous pet insurance due to tripling rates for no apparent reason. Since we started at Healthy Paws late in the game with our fur baby, she fortunately did not have very many health issues, but in 2019 she was diagnosed with both a high grade lymphoma and an anal sac adenocarcinoma. Ultimately, over the last year, we've spent roughly $28,000 on cancer treatments and Healthy Paws was able to cover over $19,000 of that, which is phenominal. We're not rich by any means and have no children, but our labby is our child and had they not helped us with the bills, we would have still payed it. Over the years, customer service has also been great and very responsive. Our rates have been increased once or twice or the life of our policy, but I can't say enough good things about Healthy Paws and would recommend them to my closest friends and family.
Insurer: Healthy Paws
By: Thomas
Outstanding Products and Service!!
I have had other pet insurance in the past with previous dogs and it wasn't worth the money. There was a per occurrence deductible and then they wouldn't allow anywhere near what the vet charged! With my dog Bindi, I did more research and found HealthyPaws Pet Insurance. This works just like people health insurance! Choose your annual deductible and coverage to get the coverage and monthly payments that work best for you. We opted for the $500 annual deductible at 90% coverage. It paid off in a big way! My girl decided to chase a cat and ran through a barbed wire fence to get at it. She tore open her chest, a 4" laceration with a flap of skin hanging down. It took a visit to the ER and surgery to sew her back up again plus all the meds that go along with it. Filing the claim was so easy. I simply uploaded the vet bill to their website. No forms to fill out, no questions. Within 10 days I had my check! I was floored. Then a week later my girl woke up vomiting blood. Back to the ER where they ran bloodwork and took an Xray. Nothing was found. All they could do was send her home with more meds and a special diet and hope the vomiting would stop. Thankfully, it did. Again, uploaded my vet bill and within one week I had my check. I cannot believe how easy it is. Not only that, but I received and email form Leslie in their customer care department wanting to know how Bindi was doing. Floored! I can't say enough good things about this company!!!
Insurer: Healthy Paws
By: Maria
Healthy Paws is the best pet insurance company around!
I love Healthy Paws pet insurance! I have used pet insurance for my fur babies my entire adult life and I have previously been with other companies which I wasn't happy with. Between expensive prices, low levels of coverage and complicated claim submission procedures, I shopped around. After seeing all of the great reviews and this company having the highest ratings, I switched to them back in 2015 and I haven't ever looked back. The monthly premium is very reasonable and the coverage level is fantastic! Placing a claim in their app couldn't be any easier. Just log in to the claims portal, snap a picture of the invoice right from the app, and press submit. It literally takes 30 seconds. I always have my claim submitted before I walk out of the vet's office. I get instant feedback via email that they received it. I get contacted if further documentation is needed, and I get another email once the claim is completed. The turnaround time is very short. The app is user-friendly and streamlined. I remember when I was in London, England, a friend of mine saw the little puppy icon for the app on my phone and told me she was jealous her pet insurance company didn't have an app =) Finally, the customer service reps have always been friendly, knowledgeable, and often go the extra effort to make sure every question is answered and every request is properly addressed. I cannot say enough good things about this outstanding company!
Insurer: Healthy Paws
By: Louis
I am very pleased the way Healthy Paws expidited my most recent claim
My 6 1/2 year old Yorkie (Casey) was passing blood in his stool on the evening of 7/21/20. Immediately took him to the emergency hospital where he was treated for IBS, I incurred considerable out of pocket expense for that visit. The next day I put in an insurance claim to Healthy Paws which was completed the following day. I requested that I be reimbursed as quickly as possible. Two days later the reimbursement funds were back into my checking account. Very rarely do you receive that kind of service from any insurance company. I truly recommend Healthy Paws. Mel
Insurer: Healthy Paws
By: Mel
Simple, effective, and caring.
My dog recently had a biwel obstruction due to dietary indiscretion (as labs are often to do), and he unfortunately needed an object surgically removed. The cost for the surgery was well over $1,000, and I was concerned after reading stories about people having claims for such issues denied for seemingly no reason. I feared the stress of fighting insurance to ensure my pup had the best care and that I could afford it. Fortunately, my fears were unfounded. I had my pup examined for a full physical before this issue (important to do, or your policy could be in trouble), and after getting the vet records sent off, I was reimbursed 80% (minus the deductible) within 2 weeks. I did not have to argue with anybody, or deal with excessive questions. Healthy Paws even sent emails to check in on my dog's recovery. Completely satisfied with this insurance policy thus far. My only complaint is that submitting a claim or vet records via their app can be troublesome depending on the file type you receive invoices in. It wants pictures of hard copies, which were a bit of a nuisance to get during this pandemic. Hopefully they can adjust to allow uploading PDF files as well, as my vet (and many others, I presume) send bills digitally in that or similar formats. So far, great company. I am happy with my dog's coverage, and will keep it with the hope of never needing it again.
Insurer: Healthy Paws
By: Kyle
There is no way I would be able to do everything my dog needs without Trupanion. I would recommend them to anyone.
I honestly cannot say enough good things about your opinion. They are always there when I need them. They are super prompt with their responses and payment. I highly recommend them to anyone with a pet. There’s no way I could care for my dogs the way I do without them.
Insurer: Trupanion
By: Nichole
The ASPCA Team Is Awesome!!!
I am very pleased and grateful for the customer service, professional courteous, and eagerness in providing the best assistance possible from the ASPCA Staff; Ms Ashley, Ms Sandee, Ms Summer, Ms Skylar, and Ms Loretta! This brilliant Staff of Representives/Associates was nothing short of Excellent, in helping my family with our pet health insurance claim. I am greatly appreciative of their loyalty and mission focus to ASPCA customers and their pet needs. Thank you, Thank you, Thank you to Ashley and her TEAM!!🥰
Insurer: ASPCA
By: Renita
Best pet insurance i got for my french Bulldog
I got this insurance for my french bulldog knowing they have alot of medical issues. Filing a claim is easy they notify you when they recieved the claim, when it's being processed, and when they reimburse you. Overall I would highly recommend this insurance.
Insurer: Pets Best
By: Melanie