Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total

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Payment Experience 15,064

Claim Coverage 64,778

Customer Service 77,069

Price Satisfaction 23,527

Other 15,656

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43631 - 43640 of 77069 results

August 07, 2020

Save your time and money

I recently purchased insurance for my 1 yr old Springer. He had 1 previous appointment aside from his wellness appointments. Their communication was poor at best....I could never get a clear answer the majority of times that I called and when I did file a claim, it was not surprising to me that it was denied based on a previous existing condition which apparently was based on a conversation only with the vet. IMO you would be better off setting aside the $ yourself each month....who has the time for the frustration.

Insurer: Healthy Paws

By: Jennifer

Useful

Verified August 07, 2020

Trupanion has been with us in our Gizmo's time of need

Our not quite 7 year old miniature golden retriever suddenly became lethargic and uninterested in food. An emergency trip to the vet resulted in surgery to remove a tumor which was found to be a highly aggressive form of cancer. This all happened in less than 24 hours . He's now undergoing chemo and we're hoping for a positive outcome. His vet bills so far are in excess of $10,000, with more to come. Trupanion has been there for us all the way, promptly reviewing claims, determining benefits, and paying a very large chunk of the costs. The Trupanion team is courteous, compassionate, and always helpful. I first purchased this insurance when Gizmo was a puppy and had never had occasion to use it. In fact, I was going to cancel it earlier this year because it seemed there we're other, more fun things I could do with that money. Thankfully, I came to my senses in time. I would urge all my fellow pet parents to consider Trupanion. No matter how young and/or healthy your pet might be you just never know when you might need help providing for their needs.

Insurer: Trupanion

By: Valerie

Useful