Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total


August 14, 2020

I wish my health insurance was as good as Healthy Paws!

Healthy Paws representatives are efficient, kind, and concerned about your pets. Our Australian Cattle Dog puppy has had several claims, and each time they are handled quickly, and without any problems. All correspondence is responded to within 24 hours. I would highly recommend this company.

Insurer: Healthy Paws

By: Elaine

Useful
August 14, 2020

We have had good service

We have had two cats under this provider for a few years now and there have been no problems, if something in a claim was denied they explained why it was not covered. One kitty has been fine with his health but the other started to have some issues and he went to see the vet more often starting last fall. We were pleased that we were able to get help during these times, pretty much how you would like an insurance company to be. Sadly our one kitty is not with us anymore but we did not have to make that awful choice to spend large amounts of money or let our loved one go early. Buy insurance for your pet(s) and we recommend Pets Plus Us.

Insurer: Pets Plus Us

By: Darren

Useful
August 14, 2020

thank you for helping us saving our cat!

Healthy Paws Pet Insurance helped us afford an almost weeklong ER stay for our cat that involved emergency surgery. Our big floof ball might not be alive today had we not had insurance. The claims process was straightforward and prompt. I would not hesitate to recommend Healthy Paws!

Insurer: Healthy Paws

By: Chris

Useful
August 14, 2020

Best pet insurance ever!

Amazing as always. Super fast and responsive.

Insurer: Trupanion

By: Lori

Useful
August 14, 2020

Gave me all the information quick and fast

Gave me all the information quick and fast

Insurer: Trupanion

By: Cody

Useful
August 14, 2020

Joe H

Good customer service

Insurer: Trupanion

By: Joe

Useful
August 14, 2020

Excellence at it's best!

Hi, actually first time I've had insurance and I'm so glad I chose trupanion it's already paid off, (unfortunately) very nice people, and I'm very happy! Thankyou

Insurer: Trupanion

By: Kim

Useful
August 14, 2020

Highly re recommended by my daughter who Carrie's insyr as nce on her pet's.

Highly re recommended by my daughter who Carrie's insyr as nce on her pet's. Brian was very helpful with a few details on the phone that helped with my enrollment.

Insurer: Trupanion

By: Sheila

Useful
August 14, 2020

Tory was such a doll.

Tory was such a doll. Answered all of my questions. Give her a raise!

Insurer: Trupanion

By: JOSHUA

Useful
August 14, 2020

Very courteous and professional.

Very courteous and professional.

Insurer: Trupanion

By: Romari

Useful

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