Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Amazing Service
The claim process was simple and amazing. The emergency hospital didn't take pet insurance directly, but Trupanion's customer service was informative and the response quick. I love my dog and having a company that understands our pets are family and having pet insurance is invaluable to us.
Insurer: Trupanion
By: June
Everyone there has been helpful.
Everyone there has been helpful. I am going to name the following individuals who have been exceptional during Melody's crisis: Starr, Ali, Claudette, Alexis, and Lee. They gave me direct answers and were very empathetic to me and also to Melody. Exceptional people!
Insurer: Trupanion Canada
By:
Prompt service and very friendly helpful and informed employees.
Prompt service and very friendly, helpful and informed employees.
Insurer: Trupanion Canada
By: Sandra
Questions are answered very prompt and with courtesy.
Questions are answered very prompt and with courtesy. Easy to contact and the staff aare so polite and knowledgeable.
Insurer: Trupanion Canada
By: Lynne
Claims process is very easy and quick.
Claims process is very easy and quick. Customer service agents are friendly and knowledgeable. Great company - highly recommend
Insurer: Trupanion
By: Donna
Title
Daniel was really nice! Super helpful and got us signed up really quick. A pleasant experience.
Insurer: Trupanion
By: Jess
Quick easy & reliable to do business with Trupanion.
Quick, easy, & reliable to do business with Trupanion.
Insurer: Trupanion
By: Elizabeth
Representative was efficient polite and very helpful.
Representative was efficient, polite and very helpful. You can tell Trupanion's family love animals :)
Insurer: Trupanion
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