Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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because Ian was very professional and made one feel that your issues are his priority.
because Ian was very professional and made one feel that your issues are his priority... courteous and very informative as to how to go about processing the claim. Ian made it all very simple
Insurer: Trupanion
By: Manuel
When I called in I was very pleased with the lady who assisted me and she was not in a hurry.
When I called in I was very pleased with the lady who assisted me and she was not in a hurry. I have not checked on this coverage for a number of years and was happy someone could locate my account and tell me what coverage I had Without any delay.
Insurer: Trupanion
By: Dixie
10 days is a long time to process my claim I wasn’t told an itemized invoice had to be uploaded.
10 days is a long time to process my claim I wasn’t told an itemized invoice had to be uploaded. If I had, I would have uploaded the requested invoice in the first place. I also wasn’t told anything about medical records needing to be sent to you either. It needs to be better honest communication about what’s needed from customers for their beautiful animal’s claim.
Insurer: Trupanion
By:
awesome people who care about you and your pet!
awesome people who care about you and your pet!
Insurer: Trupanion
By:
excellent service.
excellent service...timely checks for service...friendly people when making informational calls.
Insurer: Trupanion
By: Madeline
Amylouise
Fast claim service and superior customer experience
Insurer: Trupanion
By: Amy
Fast claim turn around and great customer service.
Fast claim turn around and great customer service.
Insurer: Trupanion
By:
Very smooth experience
Fast experience. I never know what’s covered so I just always submit a receipt and just wait and see. Fast turnaround very impressed
Insurer: Trupanion
By: Amanda
Had to appeal two claims determined to be ineligible for ridiculous reasons.
Had to appeal two claims determined to be ineligible for ridiculous reasons. Coverage was eventually applied and payment issues 45 days later. A very frustrating experience.
Insurer: Trupanion
By: