Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Because everyone was very helpful.
Because everyone was very helpful. My claim was handed very quickly
Insurer: Trupanion
By: Vickie
Because I always get excellent unfriendly service!
Because I always get excellent unfriendly service!
Insurer: Trupanion
By: Catherine
Professional knowledgeable and very nice.
Professional, knowledgeable and very nice.
Insurer: Trupanion
By: Annette
Prompt and caring company.
Prompt and caring company.
Insurer: Trupanion
By: Marian
my questions were answered quickly and with great customer service
my questions were answered quickly and with great customer service
Insurer: Trupanion Canada
By: Brandy
Adam is very helpful n courteous.
Adam is very helpful n courteous.
Insurer: Trupanion
By: Elizabeth
Allison was very helpful.
Allison was very helpful.
Insurer: Trupanion
By: Richard
Fast & awesome!
Always fast! Thank you!!
Insurer: Trupanion
By: Susan
Anytime I call you guys are on top of things very good customer service you actually answer the phone.
Anytime I call you guys are on top of things, very good customer service, you actually answer the phone. Very friendly and supportive, very nice in the world today, thank you
Insurer: Trupanion
By: Donna
Completely frustrated by the premiums going up and up.
Completely frustrated by the premiums going up and up. Only used it once and it was a hassle. Feel trapped in this as my dog is really old now and am fearful that when I really need to use this insurance, there will be some “reason” not to cover his expenses. Sorry, just my 2 cents. Ps. The rep on the phone was lovely
Insurer: Trupanion
By: Mark