Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Wondering if you should insure your older rescue dog? YES!
Our Great Pyrenees/Husky mix was estimated to be five years old when we adopted her and she had some minor preexisting conditions. We had never insured our dogs before and we weren't sure if it would be a good choice in our case. Five years later, we can say the decision to insure Skye with Embrace was the right call. Embrace has covered Skye through two expensive surgeries at specialty clinics. She is on a daily medication that is included with her coverage. The savings on that medication alone more then pays for the monthly premium. Claims have been paid promptly and with no question. I can't recommend Embrace more highly. They are great.
Insurer: Embrace
By: Denise
Paid with no problem!!
My Dachshund has had Embrace insurance since she was 7 weeks old, and she's 11 now. We've been fortunate not to have any huge claims until a few weeks ago, when a bad case of pancreatitis almost killed her. Embrace reviewed and paid each claim promptly with no questions and no problems. We'll be continuing our policy!!
Insurer: Embrace
By: Jean
Very pleasant to work with
I was impressed how easy the staff were to work with and how friendly they were
Insurer: Embrace
By: David
Healthy Paws is the best & most amazing insurance protectors who genuinely care!!
First and foremost, I absolutely love that I chose Healthy Paws to protect my 2 kitty babies, Miko & Milyy. My baby boy Miko fractured his forelimb & I was hit with an outrageous amount to fix him up that I just could not afford right at that moment. My vet clinic, All About Cats Veterinary Hospital, was so kind & helpful to help care for Miko while I looked for someone who can do the surgery and they also recommended 3 places and the last one was who I went with.(I totally recommend this clinic for anyone with cats, as well as the Veterinarian who did Miko's surgery, but my experience with them is another story😁) However, when I reached out to Healthy Paws and told them that I needed help with the upfront cost (and after sending all of Miko's medical records), they approved to pay 90% (which is on my policy for the reimbursement) while I paid the remaining 10%. I am soo soo sooooo thankful for them! I don't know how I would have been able to pay for my baby Miko's surgery if it was not for them! Words cannot describe how thankful I am for Healthy Paws ❤ They were also so kind enough to check up on Miko... & Haley (who helped me through it) even took time out of her day and busy schedule to personally write me & Miko a postcard. They are kind, amazing & so caring and you can tell how genuine they are about caring & helping you & your pet(s).❤❤❤ I will recommend every single person I know that has a furbaby of their own to choose Healthy Paws because of what they were able to do for me during a time I needed them most. They followed through & more!!! Thank you for everything from Ebony, Miko & Milyy🥰🐱💙🐱💜
Insurer: Healthy Paws
By: Ebony
excellent pet insurance
The best pet insurance. Always process the claims on time and properly. They care about your pet.
Insurer: Pets Best
By: william
The Best Pet Insurance!
I absolutely love Healthy Paws. They covered all the bills for our dog’s unexpected emergent neurosurgery and gave me no trouble at all. Claims were easy to file and reimbursement came In a timely manner. Can’t recommend them enough!
Insurer: Healthy Paws
By: Linda
Because everyone was very helpful.
Because everyone was very helpful. My claim was handed very quickly
Insurer: Trupanion
By: Vickie
Because I always get excellent unfriendly service!
Because I always get excellent unfriendly service!
Insurer: Trupanion
By: Catherine