Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
Other Categories
From the very beginning from determining a policy to providing information on if a procedure needed for my puppy would be covered the representatives have always been courteous helpful and a great personality.
From the very beginning from determining a policy to providing information on if a procedure needed for my puppy would be covered, the representatives have always been courteous, helpful and a great personality. Really helped to calm my anxiety knowing that my sweet puppy had to have surgery and knowing that my coverage suggested originally was just what I needed.
Insurer: Trupanion
By: Mary
You provide great protection and a wonderful compassionate staff.
You provide great protection and a wonderful, compassionate staff. That makes a big difference when we are already having a bad time because our pet is sick or hurt. It is so appreciated.
Insurer: Trupanion
By: Agnes
Happy Customer
Very quick response to claim. Dry satisfied.
Insurer: Trupanion Canada
By: Linda
The best pet Insurance around
I can’t say enough good things about Trupanion. I have never had to use them until this summer and they were wonderful. I really like how when you call customer service you actually talk to a live person and not a machine. I never had to wait to speak with someone and they answered all of my questions on the spot. Truly an amazing company.
Insurer: Trupanion
By: Jennifer
Smiled through the Process
I had the claim form and the rundown of the visit and its costs and thought "oh boy now how many hoops am I going to have to jump through". I called a representative to see what else I needed and was told just to submit what I had and they would contact me if further info was required. I faxed the claim in and was prepared to be contacted. Next thing I knew I had a explanation of benefits, which was very clear, and my claim was resolved. I knew in advance the costs would be applied to my deductible but it was still a very uncomplicated process. The representative was very helpful. Hopefully any future claims will be this easy. Please thank the team for me.
Insurer: Trupanion
By: Denise
I haven’t been able to fully use my benefits to its fullest potential (thankfully) so I cannot vote a 10 as to the services but the customer service is excellent.
I haven’t been able to fully use my benefits to its fullest potential (thankfully) so I cannot vote a 10 as to the services but the customer service is excellent. Everyone I have spoken with is super helpful in listening and helping you understand your policy and presenting you with the best options that fit your budget. Most insurance companies I feel want to try and get the most money they can out of you, but I have never felt this way. They have worked with me to find what would be the best fit. And they don’t discriminate against breed. I have a Great Dane and they helped me find a plan even though he was middle age at the time.
Insurer: Trupanion
By:
Anna from NYC
It was taken care of quickly and transparently. Very professionally done! Thanks!
Insurer: Trupanion
By: Anna
Jules was friendly efficient and very helpful.
Jules was friendly, efficient and very helpful.
Insurer: Trupanion
By: Ricki