Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Because I was helped on the phone but now I need to see if the follow up info is received
Because I was helped on the phone but now, I need to see if the follow up info is received
Insurer: Trupanion
By: Sarah
Because I was taken care of with knowledge kindness and efficiency.
Because I was taken care of with knowledge, kindness and efficiency.
Insurer: Trupanion
By: Patricia
Bethany was amazing to talk to so caring!
Bethany was amazing to talk to, so caring!
Insurer: Trupanion
By: Julianna
So far my experience has been great.
So far my experience has been great. Very helpful and kind workers.
Insurer: Trupanion
By:
My vet clinic recommended your company over others and Madelyn was lovely to deal with.
My vet clinic recommended your company over others and Madelyn was lovely to deal with.
Insurer: Trupanion Canada
By: Diane
Based on disappointing conversation with one of your reps.
Based on disappointing conversation with one of your reps.
Insurer: Trupanion
By: Gordon
Erin was extremely helpful in guiding us to how to fill out a claim.
Erin was extremely helpful in guiding us to how to fill out a claim. Since this was our first she took us through the process very well. She is an asset to Trupanion.
Insurer: Trupanion
By: Joseph
Great customer service ??
Great customer service ??
Insurer: Trupanion
By: Joyce
I choose this score because I put in for a claim for the first time.
I choose this score because I put in for a claim for the first time. I don't know if it will take a long time to process the actual claim. But customer service has been great otherwise with answering questions and addressing concerns.
Insurer: Trupanion
By: Joanne
I had an amazing customer service by all the trupanion team while my puppy was on ICU for 3 nights.
I had an amazing customer service by all the trupanion team while my puppy was on ICU for 3 nights. They were caring and very helpful on a moment of stress on my family
Insurer: Trupanion
By: Marcio